Franklin Rice III
Nashville
Summary
Behavioral health professional with extensive experience in inpatient psychiatric hospitals and residential treatment settings, serving individuals with complex mental health, behavioral, and developmental needs. Proven leader with a strong background in staff supervision, coaching, and on‑the‑job training, as well as crisis intervention and behavioral management in high‑acuity environments. Demonstrated ability to foster safe, structured, and therapeutic settings while ensuring adherence to organizational policies, regulatory standards, and documentation requirements. Highly skilled in interdisciplinary collaboration, operational oversight, and supporting staff performance to promote quality patient care and program effectiveness.
Overview
12
12
years of professional experience
Work History
Assistant Staffing Operations Director
Open Arms Care
01.2023 - Current
- Fostered a supportive, collaborative, and professional work environment to promote staff engagement, retention, and high‑quality service delivery.
- Managed payroll processing for all site employees, ensuring accuracy, timeliness, and compliance with organizational and state requirements.
- Monitored and maintained budgetary obligations, assisting with cost control and financial accountability across operations.
- Ensured compliance with all health and safety standards at both operational and regulatory levels, including ongoing oversight of facility practices.
- Assisted with the review and maintenance of program documentation to ensure accuracy, completeness, and regulatory compliance.
- Coordinated, developed, and adjusted employee work schedules to ensure adequate staffing coverage and continuity of care.
- Conducted routine environmental and safety walk‑throughs of residential homes to identify risks, ensure compliance, and implement corrective actions.
- Participated in client Individual Support Plan (ISP), Interdisciplinary Team (IDT), and other care‑related meetings to support continuity and quality of care.
- Assisted with compliance related to state licensing regulations, CARF standards, HIPAA policies, state contracts, ordinances, and applicable laws.
- Supported staff development and accountability by ensuring programs and unit schedules were consistently implemented as designed.
- Planned and executed staff appreciation initiatives and resident‑centered events to enhance morale, engagement, and quality of life.
- Collaborated with leadership to address staffing challenges, performance concerns, and operational improvements.
Shift Supervisor
Hermitage Hall
01.2021 - 01.2022
- Demonstrated comprehensive knowledge of organizational policies and procedures to ensure consistent, compliant operations across assigned shifts.
- Supervised direct care staff, providing guidance, oversight, and real‑time support to maintain a safe and therapeutic environment for residents.
- Identified opportunities to enhance employee skill development through coaching, feedback, and on‑the‑job training.
- Established and upheld standards for coaching, performance evaluation, and staff accountability.
- Assisted with compliance related to state licensing regulations, CARF standards, HIPAA policies, state contracts, ordinances, and applicable laws.
- Monitored staff adherence to treatment programs, behavioral interventions, and unit schedules to ensure consistency and quality of care.
- Supported implementation of individualized treatment plans for youth with severe emotional, behavioral, and trauma‑related needs.
- Executed staff appreciation initiatives and resident‑focused activities to promote morale, engagement, and a positive therapeutic culture.
- Collaborated with interdisciplinary teams to support continuity of care and effective crisis intervention when needed.
Senior Residential Counselor
Sheppard Pratt Health System
01.2019 - 01.2021
- Developed and maintained a safe, structured, and therapeutic residential treatment environment that supported emotional regulation, behavioral stability, and clinical progress.
- Supervised and actively participated in daily program activities, routines, and therapeutic interventions within the residential setting.
- Served as a member of the interdisciplinary treatment team, supporting and implementing residents’ Individual Treatment Plans (ITPs) and behavioral support plans.
- Coordinated and managed the residential milieu, addressing operational needs, safety concerns, and behavioral dynamics within the program.
- Provided leadership, guidance, and oversight to residential counselors on assigned shifts, ensuring adherence to organizational policies, procedures, and treatment protocols.
- Assisted with staff training, onboarding, and mentoring to promote consistency, professional growth, and quality care delivery.
- Monitored resident behaviors and responded to crises using approved de‑escalation and intervention techniques to maintain a safe environment.
- Completed and reviewed shift documentation, incident reports, and progress notes to ensure accuracy, timeliness, and compliance.
- Collaborated with clinical, educational, and support staff to ensure continuity of care and effective communication across disciplines.
- Modeled professionalism and therapeutic engagement to support a positive, structured, and trauma‑informed treatment environment.
Mental Health Specialist II
Vanderbilt Psychiatric Hospital
01.2018 - 01.2019
- Facilitated care management for an assigned caseload of patients by coordinating, monitoring, and supporting interdisciplinary treatment team activities.
- Provided individual supportive therapy, symptom monitoring, and behavioral support in an acute psychiatric setting.
- Educated and supported patients’ families to promote understanding of treatment goals, progress, and discharge planning.
- Advocated for patients’ rights, preferences, and dignity while supporting patient‑centered and trauma‑informed care.
- Coordinated and delegated crisis intervention responses in accordance with established policies and procedures, including after‑hours on‑call responsibilities.
- Documented patient progress, clinical observations, and interventions accurately to maintain permanent medical records in compliance with policies and regulatory standards.
- Participated in daily treatment team meetings and quarterly all‑staff meetings to support coordinated care and continuous program improvement.
- Conducted ongoing assessments of patients’ mental health symptoms and responses to treatment, communicating changes to clinical leadership as appropriate.
Shift Lead Manager
Volunteer Youth Academy
01.2017 - 01.2018
- Facilitated crisis interventions and de‑escalation strategies to maintain safety and therapeutic stability within the unit.
- Resolved unit‑level operational and behavioral issues, ensuring continuity of care and adherence to established policies and procedures.
- Performed intake and admission procedures for both permanent and temporary placements, ensuring accurate documentation and compliance.
- Monitored unit supply needs, notified residential management of shortages, and completed required requisition and tracking paperwork.
- Ensured appropriate staffing coverage and staff‑to‑client ratios in accordance with regulatory and program requirements.
- Conducted on‑the‑job training (OJT) and provided guidance to staff to support skill development and consistent program implementation.
Mental Health Associate
Hermitage Hall
01.2016 - 01.2017
- Completed timely, accurate, and thorough documentation of residents’ behaviors, interventions, and daily activities in accordance with facility policies.
- Assessed resident needs and ensured appropriate support, supervision, and care within the residential treatment setting.
- Safely transported residents to medical appointments, therapeutic services, and approved off‑campus activities while maintaining supervision and safety standards.
- Provided effective crisis intervention by anticipating, identifying, and responding promptly to escalating behaviors.
- Utilized verbal de‑escalation techniques to address disruptive or potentially dangerous behaviors in a calm, therapeutic manner.
- Demonstrated active listening skills and appropriate communication techniques while teaching and reinforcing positive coping strategies.
- Provided positive reinforcement, maintained professional boundaries, and promoted a respectful, supportive, and therapeutic peer culture among residents.
Residential Assistant
Laurel Heights
01.2015 - 01.2016
- Provided inpatient psychiatric stabilization and therapeutic support for children and adolescents diagnosed with Autism Spectrum Disorder and other neurodevelopmental disorders.
- Collaborated closely with interdisciplinary team members to ensure patient safety, consistency of care, and adherence to treatment protocols.
- Planned and facilitated structured, therapeutic activities designed to promote positive behavior patterns, social skills, and emotional regulation.
- Maintained and enforced healthy, professional, and therapeutic boundaries between patients and staff in accordance with clinical and organizational standards.
Mental Health Associate
Oak Plains Academy
01.2014 - 01.2015
- Maintained and enforced healthy, safe, and professional boundaries between patients and staff in accordance with clinical and organizational standards.
- Provided routine, non‑acute physical care and daily support to meet the needs of patients in a structured treatment environment.
- Supported supervisory functions by assisting with client care coordination and addressing day‑to‑day operational needs.
- Educated clients and their families regarding program services, expectations, and treatment processes to promote engagement and understanding.
- Contributed to the evaluation and continuous improvement of program services by identifying areas for enhancement and supporting implementation of best practices.
Education
B.S Degree - Physical Education, Minor: Business Administration
Middle Tennessee State University
Murfreesboro, TennesseeSkills
- Behavioral Health Leadership
- Staff Supervision & Training
- Crisis Intervention & De‑escalation
- Inpatient & Residential Treatment
- Regulatory Compliance (CARF, HIPAA, State Licensing)
- Interdisciplinary Team Collaboration
- Treatment Plan Implementation
- Documentation & Clinical Reporting
- Milieu Management & Safety Oversight
- Staff Scheduling & Coverage Coordination
- Trauma‑Informed Care
- Patient & Family Advocacy
Timeline
Assistant Staffing Operations Director
Open Arms Care
01.2023 - Current
Shift Supervisor
Hermitage Hall
01.2021 - 01.2022
Senior Residential Counselor
Sheppard Pratt Health System
01.2019 - 01.2021
Mental Health Specialist II
Vanderbilt Psychiatric Hospital
01.2018 - 01.2019
Shift Lead Manager
Volunteer Youth Academy
01.2017 - 01.2018
Mental Health Associate
Hermitage Hall
01.2016 - 01.2017
Residential Assistant
Laurel Heights
01.2015 - 01.2016
Mental Health Associate
Oak Plains Academy
01.2014 - 01.2015
B.S Degree - Physical Education, Minor: Business Administration
Middle Tennessee State University