Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Frida Aristigui

El Paso,TX

Summary

Proven Sales Manager with a track record of enhancing customer satisfaction and boosting sales revenue through expert customer service and strategic sales initiatives. Excelled at Charter Communications by leveraging problem-solving abilities and consultative sales skills, achieving significant client loyalty and repeat business. Skilled in conflict resolution and critical thinking, consistently led teams to exceed targets. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Charter Communnications
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Recepcionist

Rivas Advanced Services
06.2022 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Sales Manager

Approved Credit Repair
04.2021 - 05.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Education

Human Resources Certificate -

Southern New Hampshire University
Hooksett, NH
06-2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Paperwork Processing
  • Appointment Scheduling
  • Documentation
  • Administrative Support
  • Customer Education
  • Credit adjustments
  • Consultative Sales

Certification

  • Avaya Professional Sales Specialist – Avaya Inc.

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Customer Service Representative

Charter Communnications
02.2023 - Current

Recepcionist

Rivas Advanced Services
06.2022 - 02.2023

Sales Manager

Approved Credit Repair
04.2021 - 05.2022

Human Resources Certificate -

Southern New Hampshire University
Frida Aristigui