Frida Claudio
Receptionist
Chico,CA
Overview
5
5
years of professional experience
2
2
Languages
Work History
Clinic Registration Representative II
Enloe Hospital
09.2024 - 11.2024
- Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
- Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Collected demographic and insurance information from patients.
- Organized, checked and submitted all related paperwork.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
- Verified insurance benefits, processed payments, and issued receipts.
- Completed registration paperwork, verifying accurate patient information.
Patient Services Representative I
Children’s Hospital Los Angeles
07.2023 - 08.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Cashier
Dollar Tree
10.2019 - 06.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Science - Public Health
El Camino College
Torrance, CASkills
Appointment scheduling
Patient registration
HIPAA compliance
Information desk management
Patient correspondence
Problem-solving
Verbal and written communication
Follow-up skills
Documentation and reporting
Experience with EPIC and KIDS
Teamwork
Time management
Problem-solving abilities
Multitasking
Timeline
Clinic Registration Representative II
Enloe Hospital
09.2024 - 11.2024
Patient Services Representative I
Children’s Hospital Los Angeles
07.2023 - 08.2024
Cashier
Dollar Tree
10.2019 - 06.2023
Associate of Science - Public Health
El Camino College
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