Frida Hernandez
Lake Worth,FL
Summary
Committed hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience while meeting company needs with consistent and organized practices.
Overview
5
5
years of professional experience
Work History
Assistant Retail Sales Manager
Perfumania
Boynton Beach, FL
10.2021 - 01.2024
- Provided excellent customer service for this retail operation, assisting store management in meeting company standards in overall store presentation.
- Cashier, ordering, stocking, taking care of customers needs, filing paper work and customer service.
- Well-organized and timely processing of shipment and merchandise-to-sales floor flow.
- Provide an excellent customer experience with every interaction, including responding to variations customer inquiries including customer complaints and providing resolutions.
- Assisted in the maintenance of merchandising/display/marketing standards and ensured store was consistently replenished and standards of operations and cleanliness were met.
Bakery Manager
Annie's pastry shop
Boynton Beach, FL
09.2018 - 12.2021
- Enforced standards regarding food handling practices, safety and sanitation of display cases, bakery coolers and work areas.
- Provide optimal customer service and assisted customers in selecting appropriate products for events.
- Maintain department cleanliness and safe work environment according to state and federal regulation and be ready for an inspection any time.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05-2020
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FLSkills
- Organization and Time Management
- Attention to Detail
- Goal Setting and Achievement
- Merchandise Strategizing
- Customer Service
- Solution oriented
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Assistant Retail Sales Manager
Perfumania
10.2021 - 01.2024
Bakery Manager
Annie's pastry shop
09.2018 - 12.2021
High School Diploma -
Boynton Beach Community High School
Associate of Arts - Psychology
Palm Beach State College
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