Summary
Overview
Work History
Education
Skills
Accomplishments
Aptitudes
Section name
Languages
Timeline
Generic

Frida Lopez

San José,SAN JOSE

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. I consider I am a reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Byllingual analyst

3M
08.2022 - Current
  • Insurance policy requests ordering supplies hipaa verification process handling shipments requirements
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Queried databases for information needed for report processing.
  • Enhanced interfaces to promote better functionality for users.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Performed budget analysis to control expenditures and predict future budget needs.

SELLER PARTNER SUPPORT

AMAZON
08.2022 - 08.2023
  • FBA warehouse management, huddle management, customer service
  • SAP litmos
  • Backoffice department, email communications
  • SAP Back up manager Back office support
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Coordinated responses and resources to handle special client requests.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Documented customer complaints and completed corrective action requests.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.

Tier 2 support

Sitel
01.2020 - 02.2023
  • Salesforce platform (disconnect and reboot connection) support, API connections, button creation, digital signature support, customer service, technical support
  • CFR part 11, ticketing creation, working on developing API connections
  • General knowledge in Azure
  • Office packet as well
  • Jira Support, Slack experience
  • JIRA tickets creation, Salesforce integration
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured and tested new software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assisted in development of system security protocols.

FRAUD AND COLLECTIONS SPECIALIST

Teleperformance
01.2019 - 12.2019
  • Technical support, customer service, retentions analyst
  • Trained new team members on scripts, company services, and collection strategies.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Connections on routing, networking and computer in general
  • Collections specialist, fraud specialist and retail bank platfom.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Counseled debtors on payment options and arranged installment agreements.

IT SUPPORT

CAFSA
09.2018 - 12.2018
  • Printer support, remote control support, badge management support, software support, hardware support
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Educated clients and families on mental health, wellness and recovery topics.

Education

BACHELORS DEGREE PHYSICAL EDUCATION -

UNIVERSIDAD FLORENCIO DE CASTILLO
01.2023

High School Diploma -

CTP JOSE MARIA ZELEDON BRENES
SAN JOSE
12.2018

High school diploma - IT support technical degree -

CTP JOSE MARIA ZELEDON BRENES
01.2018

Skills

  • Root Cause Analysis
  • Workflow Analysis
  • Issue Identification
  • Trend Forecasting
  • Information Gathering
  • Report Preparation
  • System Analysis
  • Audit Support
  • Process Enhancement
  • Statistic Analysis
  • Security Solutions
  • Financial Management
  • MS Excel
  • Account Reconciliation
  • Data Modeling
  • Risk Analysis
  • Analytical Thinking
  • Project Management
  • Data Processing
  • Trend Analysis
  • Data Integrity Assurance
  • SQL and Databases
  • Financial Statements Expertise
  • Preliminary Conclusions and Recommendations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 5 staff members.
  • Achieved API resolution through effectively helping with code tracking.

Aptitudes

C2, True, True, True, True, True

Section name

I really enjoy painting coloring books while listening to music, it makes me feel really artistic and I also really enjoy training like lifting weights, it makes me feel like I can do anything and accomplish anything I set my mind to. 

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Limited Working

Timeline

Byllingual analyst

3M
08.2022 - Current

SELLER PARTNER SUPPORT

AMAZON
08.2022 - 08.2023

Tier 2 support

Sitel
01.2020 - 02.2023

FRAUD AND COLLECTIONS SPECIALIST

Teleperformance
01.2019 - 12.2019

IT SUPPORT

CAFSA
09.2018 - 12.2018

BACHELORS DEGREE PHYSICAL EDUCATION -

UNIVERSIDAD FLORENCIO DE CASTILLO

High School Diploma -

CTP JOSE MARIA ZELEDON BRENES

High school diploma - IT support technical degree -

CTP JOSE MARIA ZELEDON BRENES

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