Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Frida Ornelas

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Marshalls
02.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Old Navy
09.2020 - 12.2020
  • Seasonal sales associate
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Retail Sales Associate

JCPenney
10.2019 - 12.2019
  • Seasonal cashier for JCPenny
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Team Member

Little Caesars
10.2018 - 10.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Bakers Drive Thru
07.2017 - 12.2017
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Cabana Server

Splash Kingdom Waterpark
05.2016 - 09.2016
  • Managed inventory control, minimizing waste while maintaining adequate stock levels for daily operations.
  • Sustained an upbeat attitude in high-pressure situations, contributing to a positive workplace culture.
  • Accommodated special requests, ensuring memorable experiences for each guest.
  • Conducted regular check-ins with guests throughout their visit to ensure satisfaction.
  • Collaborated with fellow servers to provide seamless service during peak hours.
  • Maintained a clean and organized cabana environment for guests'' comfort and safety.
  • Anticipated guest needs by proactively offering assistance or additional items as needed.
  • Handled cash transactions accurately, maintaining financial responsibility throughout shifts.
  • Contributed to revenue growth by upselling menu items and promoting seasonal offerings.

Education

High school diploma -

Redlands Independent Study
Redlands, CA
06.2020

Skills

  • Retail
  • Sales
  • Customer Service
  • Retail Sale
  • POS
  • Cash handling
  • Cash register
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Retail store operations

Certification

  • Food Handler
  • Food handler certificate
  • Driver's License

Languages

Spanish
English

Timeline

Sales Associate

Marshalls
02.2021 - 10.2022

Sales Associate

Old Navy
09.2020 - 12.2020

Retail Sales Associate

JCPenney
10.2019 - 12.2019

Team Member

Little Caesars
10.2018 - 10.2019

Team Member

Bakers Drive Thru
07.2017 - 12.2017

Cabana Server

Splash Kingdom Waterpark
05.2016 - 09.2016

High school diploma -

Redlands Independent Study

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Frida Ornelas