Frida Ramirez
Highland,CA
Summary
Accomplished Notary Public and Manager with a proven track record of enhancing operational efficiency and customer satisfaction. Expert in document verification and team leadership, significantly improving service delivery and compliance. Skilled in fostering professional relationships and solving complex problems, ensuring an increase in repeat business through exceptional service and communication. Proficient in word and excel systems.
Overview
5
5
years of professional experience
Work History
Notary Public
Self-employeed
11.2021 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Administered oath to document signers to obtain affirmation of truth.
Manager
1 Stop Mail Shop
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
Stater Brothers Markets
01.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Business Administration And Management
Crafton Hills College
Yucaipa, CA05.2026
Skills
Notarial Acts
Mobile notary services
Document Review
Document Verification
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Notary Public
Self-employeed
11.2021 - Current
Manager
1 Stop Mail Shop
05.2021 - Current
Cashier
Stater Brothers Markets
01.2019 - 04.2021
Associate of Arts - Business Administration And Management
Crafton Hills College
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