Frida Ramirez
Vero Beach,FL
Summary
Proven multitasker and team collaborator, I enhanced guest experiences and productivity at Ay Jalisco! by efficiently managing service quality and fostering customer relationships. Skilled in cash handling and exceptional customer service, I significantly contributed to creating memorable dining experiences. My ability to train new hires and handle high-volume periods showcases my strong work ethic and guest engagement expertise.
Overview
8
8
years of professional experience
Work History
Server / Bartender
Ay Jalisco !
07.2017 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
Counter Culture
09.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift..
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Office Manager
Indian River Health Center
03.2017 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Social Worker Intern
Phoenix Rising Wellness Center
08.2021 - 12.2021
- Conducted psychoeducational workshops on topics such as stress management and healthy coping strategies for at-risk youth groups.
- Facilitated group therapy sessions, fostering a supportive environment for participants to share experiences and gain insight into their challenges.
- Created lessons and activities for every group therapy
Paralegal Assistant
Charles E. Jarrell, P.A. Law Firm
07.2019 - 08.2021
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Supported trial preparations by compiling evidence exhibits, coordinating witness schedules, and organizing trial binders.
- Monitored the progress of cases throughout their lifecycle, keeping clients informed about updates or changes as needed.
- Conducted comprehensive interviews with clients and witnesses, gathering essential information for case preparation.
- Contacted clients to schedule appointments and discuss progress of cases.
- In charge of the billing department.
- Handled high volume calls.
Education
Associates Of Science - Social And Human Services
Indian River State College
Ft. Pierce, FL12.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Counter Culture
09.2023 - 05.2024
Social Worker Intern
Phoenix Rising Wellness Center
08.2021 - 12.2021
Paralegal Assistant
Charles E. Jarrell, P.A. Law Firm
07.2019 - 08.2021
Server / Bartender
Ay Jalisco !
07.2017 - 10.2024
Office Manager
Indian River Health Center
03.2017 - 07.2019
Associates Of Science - Social And Human Services
Indian River State College
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