Frida Rosiles
San Antonio,TX
Summary
Committed professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
11
11
years of professional experience
Work History
Account Specialist II
J.P. Morgan Chase & Co
San Antonio, TX
10.2023 - Current
- Demonstrated excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.
- Communicated with customers in a metrics driven-environment.
- Navigated multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
- Took ownership of each customer interaction while treating them with respect and responding with empathy.
- Abided by all applicable regulatory and departmental practices and procedures.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Achieved high levels of client satisfaction through timely resolution of account-related concerns.
- Updated existing customer accounts with latest information with detail and accuracy.
- Adhered to standards of quality and service as well as all compliance requirements.
Material Management Analyst
The Boeing Company
San Antonio, TX
10.2021 - 09.2022
- Assisted in coordinating and scheduling on time delivery of parts and commodities by following established schedules and procedures.
- Assisted with audits and other forms of analysis of information from multiple sources to determine accuracy relative to delivery schedules, inventories levels, requirements.
- Assisted with reconciliation of discrepancies in information to mitigate or minimize disruptions in supply chain.
- Coordinated flow of limited materials management related information between and among internal and external recipients.
- Interpreted information to identify problems and supply chain trends or patterns.
- Restructured procedures through coordination with material management to create and execute projects.
- Identified, investigated, analyzed and determined best solutions and coordinated resolution of problems to ensure adherence to quality standards, schedules and budgets for material costs.
- Completed daily cycle counts and full inventory audits monthly
- Managed receiving operations and proper storage of incoming materials.
Assitant Manager
Aqua Tots Swim Schools
San Antonio, TX
05.2013 - 09.2017
- Managed staffing needs, scheduled lessons, and trained office staff.
- Provided exceptional customer service, and lead office staff ensuring company core values are upheld.
- Answered phones, sold swim lessons, assigned students to the correct swim level, and assist customers based on their specific needs & metrics.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Assisted in weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs for sales.
- Monitored cash intake and deposited records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Processed pay roll through quickbooks by accurately accounting for employees hours.
Unit Supply Specialist (92Y)
US Army Reserve
San Antonio, TX
03.2017 - 08.2020
- Received, inspected, inventoried, loaded/unloaded, stored, issued and delivered supplies and equipment.
- Maintained automated supply system for accounting of organizational and installation supplies and equipment.
- Scheduled and performed preventive and organizational maintenance on weapons.
- Documented and oversaw supply transactions and requests using hand receipts, equipment, and organizational clothing records.
- Controlled, issued, and received weapons and sensitive items from secured vaults.
- Completed quarterly inventory counts of equipment on property book for unit.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At San Antonio
08.2017
Skills
- Operating various software
- Meeting metrics & performance goals
- Abiding by company’s policies & procedures
- Product & service knowledge
- Analytical problem solving
- Bilingual representative
Languages
Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Account Specialist II
J.P. Morgan Chase & Co
10.2023 - Current
Material Management Analyst
The Boeing Company
10.2021 - 09.2022
Unit Supply Specialist (92Y)
US Army Reserve
03.2017 - 08.2020
Assitant Manager
Aqua Tots Swim Schools
05.2013 - 09.2017
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At San Antonio
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