Frida Sampayo
Arcadia,IN
Summary
Motivated Team lead with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Successful providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, coworkers and management.
Overview
9
9
years of professional experience
Work History
Lead Assistant Manager, Bartender, Server
Boathouse Kitchen & Swan Dive
03.2020 - 09.2023
- Assisted with new hire processing and existing training programs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served high customer volumes during special events, nights, and weekends.
Menú Translator
Terramar Mariscos Y Carnes
12.2022 - 01.2023
- Translated documents from Spanish to English.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Interpreted conversations between foreign language-speaking clients and others.
Server
Whiskey Business
12.2020 - 04.2021
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
Manager
Jason's Deli
06.2016 - 01.2020
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Host
Murphy Pub House
04.2014 - 04.2016
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Westfield High School
Westfield, INSkills
- Safe Serving Knowledge
- Patron Experiences
- Guest Satisfaction
- Suggestive Selling
- Business Development Understanding
- Customer Relations
- Staff Training
- Spanish Interpreting
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Menú Translator
Terramar Mariscos Y Carnes
12.2022 - 01.2023
Server
Whiskey Business
12.2020 - 04.2021
Lead Assistant Manager, Bartender, Server
Boathouse Kitchen & Swan Dive
03.2020 - 09.2023
Manager
Jason's Deli
06.2016 - 01.2020
Host
Murphy Pub House
04.2014 - 04.2016
High School Diploma -
Westfield High School
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