Frida Serna
Chicago,IL
Summary
I consider myself, a highly motivated and committed individual. I love to work in fast paced environments. Being a team player & providing great patient care are always my top priorities. I look forward to learning from my peers, and new work environments. I have an extensive skills background, I am always however looking to learning more. I just finished EMT school and will be going to to paramedic school in the foreseeable future. I know that no matter what where I go, I want to continue to help people in any capacity that I can, and I want to continue to learn and grow as much as I can within the healthcare field.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Advocate Illinois Masonic Medical Center
08.2024 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Retail Support Associate
Goodwill Store
07.2024 - Current
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
Medical Assistant
Ascension Medical Group
04.2022 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Works with a designated/assigned provider, but also assists the other MA's with their assigned providers.
- Trained in phlebotomy. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Provided guidance and support to laboratory personnel.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Performed laboratory tests to assist physicians in diagnosis.
- EKG Training. Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Vaccine Administration
- Administered pharmacologic and non-pharmacologic treatments to address patient concerns.
- Scheduled tests and procedures for patients needing additional or specialized care.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
Receptionist Supervisor
Counseling Center Of Illinois
08.2021 - 08.2022
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Being that I was the only receptionist at this center, I dealt with a high volume of calls, messages and emails.
- Corresponded with clients through email, telephone, or postal mail.
Front Desk Receptionist
Ascension- Suburban Lung Associates
08.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Assistant Manager
Dunkin Donuts & Baskin Robbins
01.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
Barista Shift Supervisor
Dunkin Donuts & Baskin Robbins
03.2014 - 08.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Retail Sales Associate
Home Depot
03.2017 - 07.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Certification - EMT (Emergency Medical Technician)
Malcolm X College
Chicago, IL12.2023
Certification - Medical Assisting
U.S Career Institute
Chicago, IL03.2022
High School Diploma -
Carl Schurz High School
Chicago, IL06.2014
Skills
- OB/GYN Procedures
- CPR
- Medical Terminology Knowledge
- Reliable Team Player
- Medical Procedures
- Direct Patient Care
- Patient-Focused Care
- Phlebotomy
- Fluent in (Spanish, Some Ukrainian)
- Adaptable
- Knowledge of EKG testing/ able to perform EKG's
- CPR Certification
- Customer Assistance
- Cash Handling
- Payment Processing
- Cash Register Operation
- POS Systems
- Customer service excellence
- Cash Management
- Customer Service
Languages
Spanish
Native/ Bilingual
Education
Chicago, IL,2001 Lowe St, Fort Collins, CO 80525,Chicago, IL
Contact
Chicago, United States 60618
Timeline
Medical Assistant
Advocate Illinois Masonic Medical Center
08.2024 - Current
Retail Support Associate
Goodwill Store
07.2024 - Current
Medical Assistant
Ascension Medical Group
04.2022 - 08.2024
Receptionist Supervisor
Counseling Center Of Illinois
08.2021 - 08.2022
Front Desk Receptionist
Ascension- Suburban Lung Associates
08.2021 - 04.2022
Assistant Manager
Dunkin Donuts & Baskin Robbins
01.2019 - 08.2021
Retail Sales Associate
Home Depot
03.2017 - 07.2017
Barista Shift Supervisor
Dunkin Donuts & Baskin Robbins
03.2014 - 08.2021
Certification - EMT (Emergency Medical Technician)
Malcolm X College
Certification - Medical Assisting
U.S Career Institute
High School Diploma -
Carl Schurz High School
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