Frida Torres Figueroa
ESCONDIDO,CA
Summary
Customer-focused employee with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
X-Ray Technician
DIAGNOSTIGO LOMAS
Tijuana, Mexico
04.2023 - 04.2024
- Performed tomographic studies with contrast administration, routine X-rays, and specialized diagnostic exams, including mammography and bone densitometry, ensuring patient safety and high-quality imaging in a clinical setting.
- Collaborated with healthcare teams to coordinate patient care and schedules.
- Followed safety protocols to protect patients and staff from radiation exposure.
- Assisted with scheduling appointments for patients undergoing imaging procedures.
- Answered incoming phone calls at the front desk, responded to inquiries and transferred calls as needed.
- Identified needs of customers promptly and efficiently.
- Collected payments and provided accurate change at the front desk.
X-Ray Technician
NUCLEO DIAGNOSTICO AVANZADO
Tijuana, Mexico
02.2022 - 04.2023
- Performed routine X-rays, digital mammography, and bone densitometry, as well as specialized imaging studies, including voiding cystourethrograms, retrograde urethrography, barium enemas, excretory urography, Upper Gastrointestinal (GI) series, hysterosalpingography, and esophagograms.
- Additionally, conducted electrocardiograms and dental panoramic imaging.
- Ordered new supplies as needed and maintained inventory levels.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
- Oversaw work of junior personnel and students, correcting work and mentoring on techniques.
X-Ray Technician
RADIOIMAGEN MEDICA
Tijuana, Mexico
05.2021 - 11.2021
- Conducted routine X-rays, digital mammography, and specialized imaging studies, including Upper Gastrointestinal (GI) series, voiding cystourethrograms in women, hysterosalpingography, and hysterosonography, as well as CT scans, while maintaining high-quality imaging standards and prioritizing patient care.
- Interviewed patients to obtain medical histories, accurately documenting information.
- Demonstrated knowledge of anatomy, physiology, pathology and pharmacology related to radiology services.
- Ensured proper sterilization of instruments between uses.
- Documented patient information such as age, weight, and allergies into the electronic medical record system.
X-Ray Technician
NUCLEO DIAGNOSTICO AVANZADO
Tijuana, Mexico
01.2021 - 05.2021
- Conducted CT scans and managed patient positioning.
- Assisted radiologists in interpreting images and providing necessary documentation.
- Performed imaging procedures according to established protocols.
- Reviewed patient medical history prior to performing imaging procedure.
- Administered and prepared oral or injected contrast media to patients to improve visibility of tissues, blood vessels and organs.
Front Desk Receptionist
RED SALUD
Tijuana, Mexico
06.2020 - 01.2021
- Greeted patients warmly and guided them through check-in procedures.
- Managed patient inquiries and directed them to appropriate medical staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
Education
Technical Career - Radiology
INSTITUTO RADIOLOGICO DEL NOROESTE
TIJUANA, MEXICO07.2020
Skills
- Spanish
- Customer relations
- Patient care
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Image processing and quality control
- Patient positioning and canalization
- Radiation safety and protection
- Team collaboration
- Customer service
- Cash transactions
- Data entry
- Appointment scheduling
- Reception desk management
- Call handling
Languages
- English
- Spanish
Timeline
X-Ray Technician
DIAGNOSTIGO LOMAS
04.2023 - 04.2024
X-Ray Technician
NUCLEO DIAGNOSTICO AVANZADO
02.2022 - 04.2023
X-Ray Technician
RADIOIMAGEN MEDICA
05.2021 - 11.2021
X-Ray Technician
NUCLEO DIAGNOSTICO AVANZADO
01.2021 - 05.2021
Front Desk Receptionist
RED SALUD
06.2020 - 01.2021
Technical Career - Radiology
INSTITUTO RADIOLOGICO DEL NOROESTE