Frida Villalobos
Taylor
Summary
Experienced receptionist with excellent customer service skills and leadership training certification. Collaborated effectively with team members to provide solutions to customer concerns and trained new employees on processes and procedures.
Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
Overview
4
4
years of professional experience
Work History
Community Health Worker
Impact Counseling Services
12.2023 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
Cashier
HEB Grocery Store
06.2023 - 11.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Receptionist
Tomas Rivera Center UTSA
01.2021 - 05.2023
- Effectively answers customers questions and provides solutions to concerns
- Assists supervisor with training new employees regarding processes and procedures
Education
Bachelor of Science - Public Health
University of Texas – San Antonio
San Antonio, TX05.2023
Associate of Arts - General Studies
Temple College
Taylor, TX05.2019
Skills
- Proficient in Microsoft Office and skilled in sorting, labeling, and database administration
- Demonstrated superior communication skills and attention to detail in delivering accurate phone messages and creating detailed spreadsheets
- A Spanish native speaker that confidently speak, read, write, and translate
- HIPAA guidelines
- Community-based resources
- Referral coordination
- Health promotion
- Home visiting
- Mental health care assistance
- Health promotion
- Home visiting
- Mental health care assistance
- Health promotion
- Home visiting
- Mental health care assistance
LEADERSHIP EXPERIENCE
Effectively became a senior leader receptionist and would help in creating new projects for the program. I would also help train incoming staff and become involved in weekly meetings.
Accomplishments
- Attended The Shaken Baby Alliance Training Trainer Program.
- Completed Mental Health First Aid Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Health Worker
Impact Counseling Services
12.2023 - Current
Cashier
HEB Grocery Store
06.2023 - 11.2023
Receptionist
Tomas Rivera Center UTSA
01.2021 - 05.2023
Bachelor of Science - Public Health
University of Texas – San Antonio
Associate of Arts - General Studies
Temple College
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