Fridali Miranda
Port Chester,NY
Summary
Detail-oriented professional known for cash handling proficiency and compliance with regulations within my Barista trainer and liquor store clerk positions. Contributed to streamlined operations and improved customer experiences in high-paced retail environments.Passionate and motivated with the desire to help others particularly in the medical field. Experienced with computer systems and programs through my college experience. Eager to learn new skills to go above and beyond the particular job or task at hand. Thank you for taking the time to review this resume and consideration I hope to hear from you soon.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Liquor Store Clerk
Varmax Liquor Pantry
16 Putnam Ave, Port Chester Ny, 10573
10.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in selecting products, providing recommendations based on preferences.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Ensured compliance with state liquor laws and regulations during sales transactions.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Collaborated with management to streamline checkout processes for increased efficiency.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Received payments by cash, credit, and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
Barista Trainer/Master
Starbucks
495 Boston Post Rd Port Chester ,New York, 10573
03.2023 - Current
- Trained new baristas on beverage preparation and customer service techniques.
- Developed training materials to enhance product knowledge and operational efficiency.
- Conducted ongoing assessments to ensure adherence to quality standards and brand guidelines.
- Mentored team members, fostering a collaborative environment and improving retention rates.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
Education
No Degree - Economics
John Jay College of Criminal Justice
New York (City), NY06.2028
High School Diploma -
Port Chester High School
Port Chester, NY06.2020
Skills
- Customer service
- Cleanliness and organization
- Customer assistance
- Multitasking
- Effective communication
- Cash handling proficiency
- ID verification
- POS system operation
- Payment processing
- Problem-solving capacity
- Loss prevention awareness
- Liquor regulations and compliance
- Sales techniques mastery
- Conflict resolution tactics
- Age verification procedures
- Credit and cash transactions
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Problem-solving
- Time management
- Reliability
- Study skills
- Microsoft Excel
- Critical reading
- Deadline management
- Digital literacy
- Foreign language proficiency
- Bilingual in Spanish and English
- Basic mathematics
- Email and telephone etiquette
Certification
- Certified Barista Master/Trainer, [Starbucks] - [2024]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Medical Positions
- Helping others
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Avid Reader
Timeline
Liquor Store Clerk
Varmax Liquor Pantry
10.2025 - Current
Barista Trainer/Master
Starbucks
03.2023 - Current
No Degree - Economics
John Jay College of Criminal Justice
High School Diploma -
Port Chester High School