Frida Sofia Serna Soberanis
Chicago,IL
Summary
I am a dedicated medical assistant with 4 years of experience. During my time in the primary care setting, I gained valuable experience in phlebotomy and administering vaccines and injections. Currently, I am working in surgical specialties where I assist surgeons with in-office procedures such as lipoma and cyst removals. Working in both of these clinical settings has allowed me to develop important patient care skills. Additionally, I have gained valuable hands-on experience in these environments. One of my objectives is to work in an emergency room environment. This will allow me to enhance my skills and knowledge.,Moreover, it will provide valuable preparation for paramedic school. The experience gained will offer essential insights for success in the field of emergency medical services.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Advocate Illinois Masonic Medical Center
08.2024 - Current
- Kept medical supplies in sufficient stock without reaching inventory lows and ordered supplies as needed. Collected blood samples and vaccinated babies. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Retail Support Associate
Goodwill Store
06.2024 - 02.2025
- Performed other duties as assigned by management. Greeted customers and answered any questions they had about the store's products and services. Answered customer inquiries regarding store policies and procedures. Assisted customers over the phone regarding store operations, product information and pricing. Provided excellent customer service while promoting loyalty programs to increase sales potential. Conducted price checks for special orders or discounts as requested by customers. Ensured compliance with all safety regulations within the store environment. Issued receipts, refunds, credits, or change due to customers. Kept records of purchases maintained. Inventory control of stock and other merchandise supplies as needed. Listened to customers and offered ideas to identify and recommend optimal products.
Medical Assistant
Ascension Medical Group
04.2022 - 08.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Centrifuged blood samples as outlined in clinical protocols.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
RECEPTIONIST SUPERVISOR
Counseling Center Of Illinois
08.2020 - 08.2021
- Organized spaces, materials and catering support for internal and client focused meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Being that I was the only receptionist at this center, I dealt with a high volume of calls, messages and emails.
- Corresponded with clients through email, telephone, or postal mail.
FRONT DESK RECEPTIONIST
Ascension - Suburban Lung Associates
08.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
ASSISTANT MANAGER
Dunkin Donuts & Baskin Robbins
01.2019 - 08.2020
- Supervised day to day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
BARISTA SHIFT SUPERVISOR
Dunkin Donuts & Baskin Robbins
01.2017 - 01.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
RETAIL SALES ASSOCIATE
Home Depot
04.2017 - 07.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
HIGH SCHOOL DIPLOMA -
Carl Schurz High School
Chicago, IL06.2014
CERTIFICATION IN MEDICAL -
U. S Career Institute
Chicago, IL03.2022
EMT EMERGENCY MEDICAL TECHNICIAN -
Malcolm X College
Chicago, IL12.2023
Skills
- OB/GYN Procedures
- Medical Terminology Knowledge
- Medical Procedures
- Patient-Focused Care
- Phlebotomy
- Patient-focused care
- Vital sign monitors
- Electrocardiography (EKG)
- Reliable team player
- Wound care management
- Pre-surgical preparation
Languages
Spanish
Timeline
Medical Assistant
Advocate Illinois Masonic Medical Center
08.2024 - Current
Retail Support Associate
Goodwill Store
06.2024 - 02.2025
Medical Assistant
Ascension Medical Group
04.2022 - 08.2024
FRONT DESK RECEPTIONIST
Ascension - Suburban Lung Associates
08.2021 - 03.2022
RECEPTIONIST SUPERVISOR
Counseling Center Of Illinois
08.2020 - 08.2021
ASSISTANT MANAGER
Dunkin Donuts & Baskin Robbins
01.2019 - 08.2020
RETAIL SALES ASSOCIATE
Home Depot
04.2017 - 07.2017
BARISTA SHIFT SUPERVISOR
Dunkin Donuts & Baskin Robbins
01.2017 - 01.2019
HIGH SCHOOL DIPLOMA -
Carl Schurz High School
CERTIFICATION IN MEDICAL -
U. S Career Institute
EMT EMERGENCY MEDICAL TECHNICIAN -
Malcolm X College
Similar Profiles
Allison AloiaAllison Aloia
Assistant Clinical Nurse Manager at Advocate Illinois Masonic Medical CenterAssistant Clinical Nurse Manager at Advocate Illinois Masonic Medical Center
Clara Todd, MSN, RNClara Todd, MSN, RN
Registered Nurse, Cardiac Telemetry at Advocate Illinois Masonic Medical CenterRegistered Nurse, Cardiac Telemetry at Advocate Illinois Masonic Medical Center
Andelina SavardAndelina Savard
Nurse Practitioner at Advocate Illinois Masonic Medical CenterNurse Practitioner at Advocate Illinois Masonic Medical Center
Ethan AugeEthan Auge
Territory Sales Representative at Treace Medical ConceptsTerritory Sales Representative at Treace Medical Concepts
Dontrell GloverDontrell Glover
Warehouse Worker at AmazonWarehouse Worker at Amazon