Summary
Overview
Work History
Education
Skills
Certification
Timeline
Military Service
Generic

Friday Dimuro

Portland

Summary

Experienced with identifying potential hazards and implementing preventive measures. Utilizes effective communication to ensure team awareness and compliance. Knowledge of safety regulations and best practices to maintain secure workplace. I'm a professional safety specialist prepared to elevate workplace safety standards. Skilled in risk assessment, hazard prevention, and regulatory compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication in high-stress environments.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Safety Officer / Field Training Officer

Portland Patrol / Tri-Met
12.2023 - Current
  • Ensured Public Safety & De-escalated Conflicts: Maintained a safe and secure environment on TriMet's light rail system through patrols and enforcing regulations. Proactively managed and de-escalated tense situations and conflicts with passengers, using verbal communication to resolve disputes peacefully and without incident.
  • Provided Customer Service & Civilian Outreach: Served as a primary point of contact for passengers, offering assistance and information on routes and safety protocols. Actively engaged in civilian outreach to foster positive relationships between TriMet and the public.
  • Trained New Officers: As a Field Training Officer (FTO), provided comprehensive training and mentorship to new recruits. Instructed them on safety protocols, emergency response, and effective conflict resolution techniques to prepare them for their roles.
  • Responded to Emergencies: Acted as a first responder during a wide range of emergencies, including medical incidents and train malfunctions. Implemented emergency procedures and coordinated with other agencies to ensure a rapid and effective response.
  • Enforced Regulations: Educated passengers on TriMet's code of conduct and fare policies. Issued citations and warnings as needed to maintain order and ensure compliance on the light rail system.

31E Military Corrections Specialist

U.S. Army Reserve
06.2022 - Current
  • Managed Facility Security: Maintained order and security for a diverse population of inmates. Conducted regular inspections and surveillance to prevent contraband and enforce regulations, ensuring a safe and secure environment.
  • Handled Crisis Situations: Proficiently de-escalated and managed volatile situations, including inmate disturbances and conflicts, using verbal communication and established protocols to restore order without incident.
  • Conducted Inmate Administration: Managed the intake and release of prisoners. Maintained and updated confidential inmate records, including legal and disciplinary files, with a strong focus on accuracy and privacy.
  • Executed Security Operations: Performed tactical security duties, including inmate searches and prisoner transports. Maintained perimeter security by operating and monitoring access control systems and observation posts.
  • Operated Security Equipment: Operated and maintained a wide range of security and surveillance equipment, including CCTV systems and electronic monitoring devices, ensuring all equipment was fully functional at all times.
  • Emergency Response: Served as a primary responder during all facility emergencies, such as power outages and security breaches, implementing emergency protocols to quickly secure the facility and account for all personnel.
  • Utilized De-escalation Skills: Employed de-escalation techniques and effective communication to resolve conflicts with inmates, reducing the need for physical intervention and promoting a safer, more cooperative environment.

Protection Agent

Black Wolf Protection Group, LLC
04.2022 - 07.2023
  • Provided Comprehensive Client Protection: Protected clients in a range of environments, including residences, offices, and public events. Conducted detailed risk assessments and implemented tailored security plans to proactively mitigate potential threats and ensure client safety.
  • Managed Client Relationships & Needs: Developed and maintained strong client relationships, understanding their unique security needs to deliver customized and effective protection services.
  • Maintained Tactical and Physical Readiness: Maintained a high level of proficiency in defensive tactics, firearms, and emergency response procedures, ensuring readiness to respond to any security situation.
  • Collaborated with Security & Law Enforcement: Coordinated with other security professionals, law enforcement, and relevant agencies to ensure a cohesive and effective approach to protection services.
  • Conducted Surveillance and Investigations: Performed surveillance and investigations to identify potential threats, providing advance warning and protection. Prepared thorough written reports and managed security technology to support operations.

13M Multiple Launch Rocket System Operator

U.S. Army
01.2019 - 05.2022
  • Operated and Maintained Complex Weapon Systems: Operated and performed maintenance on the M270/M270A1 Multiple Launch Rocket System (MLRS). This included conducting pre-fire checks, loading ammunition pods, and performing routine system diagnostics to ensure operational readiness for all firing missions.
  • Executed Firing Missions: Effectively executed all aspects of firing missions, including receiving fire commands, calculating firing data, and engaging targets with precision. Maintained communication with fire direction centers and command units to ensure accuracy and safety during live-fire exercises and tactical operations.
  • Conducted Field Maintenance and Logistics: Performed critical field-level maintenance and repairs on the MLRS vehicle and its components. Managed the inventory and security of classified equipment and high-value munitions, ensuring all logistical and accountability standards were strictly followed.
  • Trained and Mentored Crewmembers: Provided comprehensive training to junior crewmembers on the operation, maintenance, and safety procedures of the MLRS. Developed training plans and evaluated performance to enhance the unit's readiness and operational proficiency.
  • Ensured Safety and Security: Enforced strict safety protocols and security measures for the handling, storage, and transport of ammunition and classified materials. Mitigated risks in high-stress environments and ensured the protection of personnel and equipment during all phases of operations.

Shift Supervisor

Starbucks
10.2016 - 01.2019
  • Led Customer Experience: Proactively anticipated customer and store needs by evaluating the environment to ensure a welcoming "Third Place" atmosphere. Communicated with managers to help the team provide legendary service during every shift.
  • Contributed to Team Cohesion: Fostered a positive team environment by monitoring team morale and performance. Communicated with the store manager to address concerns and contribute to a supportive and cohesive workplace.
  • Oversaw Daily Operations: Ensured all cash management and register policies were followed, maintaining proper cash handling practices. Managed shift schedules and planned for future staffing to optimize workflow and accommodate team availability.
  • Developed Team Members: Built strong relationships with baristas by understanding their individual motivations and needs. Provided guidance and support to help them grow and succeed in their roles.
  • Ensured Service Standards: Monitored baristas throughout each shift to ensure all customers received a high level of service. Addressed any issues to maintain exceptional standards.

Assistant Manager

Grounded Cafe
09.2015 - 09.2016
  • Managed Daily Operations: Assisted in the daily operations of the coffee shop, including opening and closing procedures, cash handling, and managing inventory. Ensured all beverages and food items met quality standards and that the shop remained clean and organized.
  • Provided Exceptional Customer Service: Delivered high-quality customer service by greeting and assisting patrons, promptly resolving issues, and maintaining a welcoming environment. Trained staff to uphold these service standards.
  • Supervised and Trained Staff: Supported the hiring process, scheduled shifts, and trained new employees on coffee preparation, customer service, and standard procedures. Conducted performance evaluations and provided feedback to improve team performance.
  • Oversaw Inventory and Supplies: Monitored and managed inventory levels, placed orders for supplies, and collaborated with vendors to ensure timely delivery and favorable pricing, preventing stock shortages.
  • Supported Financial Management: Aided in controlling costs by tracking labor, supplies, and waste. Assisted with cash management, sales tracking, and implementing strategies to increase revenue.
  • Ensured Safety and Compliance: Ensured the coffee shop adhered to all health, safety, and sanitation regulations. Trained staff on proper safety protocols and kept up-to-date on industry trends and best practices.

Education

Bachelor's Degree - Homeland Security and Emergency Management

Grand Canyon University
Phoenix, AZ
07-2026

High School Diploma -

Hamilton High School
Culver City, CA
05.2014

Skills

  • Financial & Operational Oversight
  • Leadership & Team Management
  • Security & Corrections
  • Emergency Management & Risk Management

Certification

Woz University's three-month tech support class:


Collaborated with network administrators to provide end-user support for local and remote employees, resolving IT issues and configuring PCs on Windows and Mac OS platforms. Demonstrated knowledge of various hardware and software, including Microsoft Office and company-specific equipment, while training and acting as a technical resource for all staff."

Timeline

Customer Safety Officer / Field Training Officer

Portland Patrol / Tri-Met
12.2023 - Current

31E Military Corrections Specialist

U.S. Army Reserve
06.2022 - Current

Protection Agent

Black Wolf Protection Group, LLC
04.2022 - 07.2023

13M Multiple Launch Rocket System Operator

U.S. Army
01.2019 - 05.2022

Shift Supervisor

Starbucks
10.2016 - 01.2019

Assistant Manager

Grounded Cafe
09.2015 - 09.2016

Bachelor's Degree - Homeland Security and Emergency Management

Grand Canyon University

High School Diploma -

Hamilton High School

Military Service

  • Branch: Army / Army Reserves
  • Service Country: United States
  • Rank: Sergeant
  • January 2019 to Present


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