Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Frisline Printemps

50 St.Marlowe Dr.,GA

Summary

Dynamic customer service professional with a proven track record at Hancock Claims Consultants, excelling in problem resolution and relationship building. Adept at utilizing customer service software to enhance communication and satisfaction. Recognized for optimizing workflows and training staff, fostering a culture of compliance and efficiency in fast-paced environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hancock Claims Consultants
02.2025 - Current
  • Assisted customers with inquiries and provided accurate product information.
  • Learned and utilized customer service software to track interactions and resolve issues.
  • Enhanced communication skills by effectively addressing customer concerns.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Adapted quickly to new procedures and technologies in a fast-paced environment.

Warehouse Clerk

Tailored Brands Inc.
01.2022 - 02.2025
  • Operated warehouse equipment to efficiently receive and store incoming inventory.
  • Maintained accurate records of stock levels using inventory management systems.
  • Optimized product arrangement to ensure quick and accurate identification.
  • Collaborated with team members to ensure timely order fulfillment and dispatch.
  • Conducted regular quality checks on stored items to uphold safety standards.
  • Assisted in loading and unloading tasks, guaranteeing accurate handling of items.

Warehouse Lead

Saddle Creek Logistics
06.2016 - 12.2021
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored new staff on warehouse procedures and equipment usage.
  • Coordinated inventory management, optimizing stock levels through effective tracking systems.
  • Implemented process improvements, enhancing productivity and reducing downtime.
  • Conducted regular inspections to maintain quality control standards across all operations.
  • Led safety training sessions, fostering a culture of compliance among team members.
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Followed verbal and written instructions to properly move and ship products.
  • Supervised warehouse operations by managing employees during shifts.

Education

Dental Assistant - Dental Hygiene

Fortis College
Smyrna, GA

Computer Systems -

Stamford High School
Stamford, CT
06.2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Certification

CPR and BLS

Languages

French
Full Professional

Timeline

Customer Service Representative

Hancock Claims Consultants
02.2025 - Current

Warehouse Clerk

Tailored Brands Inc.
01.2022 - 02.2025

Warehouse Lead

Saddle Creek Logistics
06.2016 - 12.2021

Dental Assistant - Dental Hygiene

Fortis College

Computer Systems -

Stamford High School

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