Fritha Burns
Boston,MA
Summary
Organized Licensed Real Estate Professional with extensive knowledge of property sales, rentals and mortgage coordination. Successful at closing deals with accuracy and speed. Trained in various CRM's with expertise in local markets.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Real Estate Sales Associate
Charlesgate Realty
03.2023 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Principal Agent
Compass Real Estate
03.2020 - 01.2023
- Managed a team of 7 agents
- Managing residential sales from listing property to sale and close of transaction
- Conducted thorough due diligence on prospective properties for sale or purchase to minimize risk factors for clients making significant financial decisions.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
Sales Agent/Sales Specialist
Coldwell Banker Residential Brokerage
08.2016 - 03.2020
- Managed residential sales from strategic planning, lead generation to closing transaction
- Led sales transactions with 75% increase focusing on end-to-end customer experience
- Developed lead generation process maximizing sales opportunities through digital marketing campaigns.
- Mentored junior sales agents, sharing effective selling techniques and best practices for success.
Global Director of DTC Supply Chain
CONVERSE/NIKE, INC.
07.2015 - 08.2016
- Oversaw the supply chain activities of a primarily wholesale business with a focus on improving the direct to consumer (DTC) distribution processes, and increasing the speed to consumer for both e-commerce and brick and mortar
- Set strategic direction for fiscal year operations by ensuring alignment within supply chains, logistics, and allocation
- Developed effective practices for supply chain and DTC through the implementation of KPIs across the departments and the reduction of weeks-on-hand inventory levels; decreased aged inventory from $2M to $1.1M
- Led efforts for reviewing, analyzing, and measuring key metrics to improve operational efficiencies, reduce expenses, and optimize service levels.
Director of EMEA Business Management
CONVERSE/NIKE, INC.
07.2014 - 07.2015
- Championed the improvement of sales business processes and sales tools across all owned markets in the EMEA
- Identified and implemented standards for the documentation and reporting of sales and operations data throughout all markets, which led to increased visibility to sell through data and style performance
- Led the transformational merge of the sales operations and customer operations teams under one function.
Director of EMEA Customer Operations
CONVERSE/NIKE, INC.
08.2013 - 07.2014
- Directed the advancement of customer operations with the goal of improving profitability, merging aggressive cost savings strategies with new customer retention tactics
- Managed and coached the Customer Operations Team through the execution of key operational tasks, including order placement to delivery
- Identified the strategic vision for establishing a uniform approach for customer operation across all owned EMEA territories, resulting in streamlined processes for order and buy placement within factories.
Customer Operations Manager
CONVERSE/NIKE, INC.
08.2010 - 08.2013
- Supported the growth of the company across Europe by building and managing new departments and teams to implement business-critical market transitions
- Interviewed, hired, and managed a team of six for U.K
- And Ireland customer operations team; developed mentoring program to coach team and regularly assessed individual performance
- Recommended and implemented enterprise resource planning (ERP) system upgrades to enhance on-time delivery for key accounts.
Apparel Account Supervisor
CONVERSE/NIKE, INC.
08.2008 - 08.2010
- Drove the account management of the apparel division, creating an enhanced cross-functionality of operations and ensuring account specifications were consistently met or exceeded.
Senior Account Management Representative
CONVERSE/NIKE, INC.
03.2007 - 08.2008
- Managed high-volume national and international apparel accounts while ensuring on-time delivery of products and implementing effective operational policies.
Key Account Apparel Supervisor
NEW BALANCE ATHLETIC SHOE, INC.
03.2005 - 03.2007
Senior Key Account Representative
NEW BALANCE ATHLETIC SHOE, INC.
07.2003 - 03.2006
Key Account Representative
NEW BALANCE ATHLETIC SHOE, INC.
03.2001 - 07.2003
Education
Master of Business Administration -
University of Maine
Bachelor of Science in Management -
Northeastern University
Boston, MACertificate of Supply Chain -
Northeastern University
Boston, MACertificate in Project Management -
Google
Skills
- New Business Development
- Customer Service and Relations
- Sales and Revenue Growth
- Customer Relationship Management
- Strategic Planning and Implementation
- Technology Management and Support
- Project Management
- Team Development and Coaching
- Property Advice
- Lease Negotiations
- Problem-Solving
Professional Highlights
- NEW OFFICE SET UP- Identified new real estate office in East Boston, negotiated lease, executed office design, set up IT services and administrative support.
- RECRUITMENT- Recruited new agents for real estate team, trained all agents on best practices and provided support during each transaction from initial meeting of clients, proper documentation, problem solving to reach a successful closing.
- DATA-DRIVEN DECISIONS – Produced informed decisions to improve processes and operational procedures based on data trends. Analyzed datasets (ODS) using business intelligence tools (JBA, Diver BI, and IBM Cognos) and delivery automation tools (JBA).
- B2B TRANSFORMATION – Drove global B2B solution for complex EMEA region to implement organizational efficiencies. Aligned with sales teams to enable self-service capabilities for small-value accounts, which allowed for sales and operations teams to prioritize efforts against the highest-volume customers.
Websites
Community Service
- Foster Parent for Department of Children and Family Services
- Cake4Kid
Certification
Real Estate License in Massachusetts and Georgia
Community Involvement
Foster Parent DCF
Cake4Kids Nonprofit
Timeline
Real Estate Sales Associate
Charlesgate Realty
03.2023 - Current
Principal Agent
Compass Real Estate
03.2020 - 01.2023
Sales Agent/Sales Specialist
Coldwell Banker Residential Brokerage
08.2016 - 03.2020
Global Director of DTC Supply Chain
CONVERSE/NIKE, INC.
07.2015 - 08.2016
Director of EMEA Business Management
CONVERSE/NIKE, INC.
07.2014 - 07.2015
Director of EMEA Customer Operations
CONVERSE/NIKE, INC.
08.2013 - 07.2014
Customer Operations Manager
CONVERSE/NIKE, INC.
08.2010 - 08.2013
Apparel Account Supervisor
CONVERSE/NIKE, INC.
08.2008 - 08.2010
Senior Account Management Representative
CONVERSE/NIKE, INC.
03.2007 - 08.2008
Key Account Apparel Supervisor
NEW BALANCE ATHLETIC SHOE, INC.
03.2005 - 03.2007
Senior Key Account Representative
NEW BALANCE ATHLETIC SHOE, INC.
07.2003 - 03.2006
Key Account Representative
NEW BALANCE ATHLETIC SHOE, INC.
03.2001 - 07.2003
Master of Business Administration -
University of Maine
Bachelor of Science in Management -
Northeastern University
Certificate of Supply Chain -
Northeastern University
Certificate in Project Management -
Google
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