Fritz Kennely

- Administer and maintain the HRIS systems, ensuring data accuracy and system reliability for over 1,000 employees.

- Data analysis projects, generating comprehensive reports that support strategic HR and business decisions.

- Collaborate with IT and HR teams to resolve system-related issues, decreasing ticket resolution times.

- Conduct training sessions for HR staff and end-users on system functionalities, improving overall adoption and competency.

- Develop comprehensive user guides and technical documentation for HRIS processes and procedures.

- Assisted in the management of the HRIS platform, including troubleshooting, user support, and system configuration.

- Played a key role in the data cleanup initiative, which enhanced data accuracy and reduced errors.

- Lead HR initiatives for a workforce of 700+ employees, aligning HR strategies with business goals to drive performance and growth.

- Implementation of HR policies and programs.

- Administer SuccessFactors HRIS, ensuring accurate data management, reporting, and compliance with regulatory requirements.

- Partner with senior management to facilitate talent acquisition, onboarding, training, and succession planning.

- Act as a liaison between employees and management to resolve conflicts, foster trust, and promote a positive work environment.

- Monitor and analyze HR metrics to identify trends and recommend improvements to enhance efficiency and employee engagement.

- Managed user access, configuration, and troubleshooting, becoming the go-to expert for SuccessFactors solutions.

- Conducted regular system audits to ensure data accuracy, security, and compliance with internal and external regulations.

- Developed and maintained comprehensive documentation for HRIS processes, user guides, and training materials.

- Collaborated with IT and HR teams to plan and execute system updates, upgrades, and enhancements.

- Delivered training sessions to HR staff on features and best practices, significantly improving proficiency and workflow.

- Conducted comprehensive training for front desk staff on clinic procedures, software, customer service excellence, and compliance with healthcare regulations.

- Developed and implemented effective training modules and materials, leading to an improvement in patient service delivery.

- Facilitated role-play scenarios and workshops to enhance communication and problem-solving skills among new hires and existing staff.

- Assisted in the transition to electronic medical records (EMR), increasing efficiency and reducing average patient wait times.

- Provided ongoing support and guidance to front desk personnel, including conflict resolution and handling difficult patient interactions.

- Performed periodic evaluations of staff performance to ensure adherence to clinic standards and identified areas for further training.

- Streamlined the appointment scheduling process by integrating new software, resulting in a 25% decrease in scheduling errors.

- Serve as the first point of contact for customers seeking technical assistance over the phone or email.

- Process incident reports, troubleshoot software and hardware issues, and escalate complex concerns to appropriate departments.

- Actively manage ticket lifecycle in the ServiceNow system, ensuring accurate tracking and timely resolution of all tickets.

- Conducted regular follow-ups with clients to verify the resolution of issues and maintain customer satisfaction.

- Create and maintain a knowledge base of common issues and solutions to facilitate faster resolution times.

- Train new staff on ServiceNow ticketing procedures and best practices for effective customer service.