Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fritz Sylvester

Systems Support
Waltham,United States

Summary

Approached each day and unique challenges with enthusiasm, patience and humor. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, hardworking and passionate job seeker with strong organizational skills eager to secure the Systems Analyst position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Field Service Technician

Boston Children's Hospital
10.2023 - Current
  • Completed partial or full dismantling of equipment to quickly repair or replace defective computers and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Strengthened relationships with users by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at 3 hospital sites including over 100 devices.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Maximized efficiency by closing 8-10 tickets a day using JIRA

Travel Tech

Mass General
05.2019 - 10.2023
  • Worked on Windows 10 project upgraded 20+ devices,
    coordinating with mangers and end clients on site for availability
  • Closed 3-5 tickets through ServiceNow daily to get credit, as well as fix end client technical issues
  • Installed and replaced 4-8 Network printers as well as label printers then calling PQM team to confirm connectivity
  • Managed time effectively with calculating distance between
    traveling from different sites and accommodating to users
    availability for getting issues fixed in timely manner
  • Created and closed 120+ tickets in a month in ServiceNow for issues with label printers, creating tasks and also took care of damaged hardware, by sending the equipment to the warehouse to be looked at

Network Technician

Partners HealthCare
11.2018 - 05.2019
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Supported users both local and by phone with problem resolution and education.
  • Performed necessary maintenance to support network availability.
  • Configured, monitored and maintained email applications and virus protection software.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.

Sports Instructor

YMCA
08.2017 - 02.2020
  • Set up and broke down equipment before and after classes.
  • Provided one-on-one mentoring to youth in need of extra support.
  • Instructed more than 5 classes per month on topics such as Archery, Basketball and Soccer.
  • Promoted leadership and self-reliance by teaching youth strategies for managing stressfull issues.
  • Offered constructive feedback to clients to help reach goals.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Developed and delivered effective and engaging coaching sessions to improve performance.

Quality Assurance Intern

Synopsys
01.2018 - 06.2018
  • Prepared QA evaluation reports and submitted to management.
  • Determined overall product quality by accurately conducting and evaluating various QA tests.
  • Tested 40-60 test cases on TestRail for development projects to detect issues.
  • Observed and contributed to all phases of projects from test design to launch.
  • Collaborated with 7 quality assurance teammates.
  • Learned how to scan 1000+ files navigating through a Unix Shell
    using Docker syntax and commands
  • Created 4-5 automated test scripts in iTerm to be able to effectively run multiple scans to test HUB’s performance on heavy loads of data
  • Tracked down 4-5 bugs testing their latest software HUB

Education

No Degree - General Education

Massachusetts Bay Community College
Wellesley Hills, MA
09.2012 - 05.2014

No Degree - Business Management

University of Massachusetts - Lowell
Lowell, MA
05.2001 -

Skills

Excel

PowerPoint

Notepad

TestRail

JIRA

Confluence

ServiceNow

USMT Utility

DNS

ELRS Printing Tool

Pntsdev

DHCP

Outlook

Print Queue Management

Partners Local Administrator Service

Anti-virus management

Timeline

Field Service Technician

Boston Children's Hospital
10.2023 - Current

Travel Tech

Mass General
05.2019 - 10.2023

Network Technician

Partners HealthCare
11.2018 - 05.2019

Quality Assurance Intern

Synopsys
01.2018 - 06.2018

Sports Instructor

YMCA
08.2017 - 02.2020

No Degree - General Education

Massachusetts Bay Community College
09.2012 - 05.2014

No Degree - Business Management

University of Massachusetts - Lowell
05.2001 -

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