Fritz Thernize
Charlotte,NC
Summary
Detail-oriented and methodical Customer Service Representative offering 5 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Spectrum
11.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Verified accuracy of accounts payable payments, resulting in 12% reduction in payment errors and check reissues
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Service Representative
Maersk, INC.
03.2019 - 05.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Expert in handling various calls from vendors daily and consistently resolving issues in timely manner.
- Focused on practicing polite and excellent service to ensure customer retention and satisfaction
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Trained several new employees each month in procedures and policies in order to maximize team performance
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Noted and documented conversations with customers to track requests, problems and solutions
- Update system with order specifics and customer details, preferences and billing information to ensure accurate deliveries.
- Handled customer inquiries and suggestions courteously and professionally.
Logistics Manager
The NCC Inc.
11.2011 - 05.2019
- Supervised and trained a team of 10 employees in logistics while using given, Managed projects to support logistics efforts and plans for our vendors with positive thinking
- Saved costs through negotiating contracts with freight companies and suppliers to boost revenue for company.
- Monitored logistics performance and identified improvement opportunities.
- Consistently met company and department objectives within budget and time constraints while being efficient and providing great service
- Managed day-to-day shipping and receiving orders, while overseeing numerous packages in 24-hour period
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Great ability to build relationships with local businesses to ensure future revenue while providing stellar service
- Verified client information and validated data before creating shipping paperwork and internal documents
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences
- Reviewed customer requests and resolved questions and defined specifications before completing orders
- Provided top quality control and eliminated downtime to maximize revenue.
Skills
- Excellent Communication
- Customer Service
- Positive Attitude
- MS Office
- Problem Solving
- Active Listening
- Adaptability
- Employee training and Teamwork development
- Billing Systems and Software
- Google Drive
- Diagnostic Codes
- Fiscal Reporting
Timeline
Billing Specialist
Spectrum
11.2022 - Current
Customer Service Representative
Maersk, INC.
03.2019 - 05.2020
Logistics Manager
The NCC Inc.
11.2011 - 05.2019
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