Fritz Fils St Cima

Dynamic Customer Service Representative with a proven track record at AWL & Associates, excelling in complaint handling and relationship building. Leveraged critical thinking to implement solutions that streamlined order processing, enhancing service quality and customer loyalty. Skilled in Microsoft Excel and adept at managing high-stress situations with professionalism.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

• MCAS - Microsoft Certified Application Specialist
• Sales Manager Certificate
• ACE - Adobe Certified Expert, Photoshop
• Sales Essentials Certificate
• [Area of certification] Training - [Timeframe]
• [Area of expertise] License - [Timeframe]
• Certified [Job Title], [Company Name] - [Timeframe]
• Licensed [Job Title] - [Timeframe]
• [Area of certification], [Company Name] - [Timeframe]