Fritzic V. Allen, MPH
SF Bay Area
Summary
Dynamic Chief Operating Officer with a proven track record at Unleashing Leaders, driving operational excellence and strategic planning. Expert in Agile Project Management and organizational change, successfully leading initiatives that enhanced efficiency and eliminated over 100 system defects. Adept at fostering collaboration and managing multi-dimensional teams to achieve significant results.
Overview
18
18
years of professional experience
Work History
Chief Operating Officer
Unleashing Leaders
SF Bay Area
06.2022 - Current
- Foster operational excellence through effective resource management and $20 million contract oversight.
- Spearhead strategy execution from the Executive Team, emphasizing operational policies and communication efforts.
- Advance process improvements by assessing and prioritizing ten key vendor management areas.
- Lead over 20 improvement initiatives as the Executive Sponsor, leveraging lean frameworks for optimization.
- Align the efforts of over 75 employees to eliminate more than 100 defects within the CRM tool.
- Oversee the integration of five systems as the Product Owner for the contract relationship management tool.
- Design strategies to enhance employee engagement, with a focus on diversity and inclusion.
- Serve as an Engagement Manager for Rural Health Care Transformation Programs.
Consumer and Employee Experience, Manager
John Muir Health
12.2020 - 06.2022
- Established end-to-end patient engagement strategy evaluating care processes for over 100,000 members from registration to claims.
- Launched Employee Inclusion Strategy as part of cultural initiatives, achieving participation exceeding 70% among staff.
- Influenced the creation of the Office of Belonging and Equity through a proposal to the JMH Board, securing a $3 million budget for three positions.
- Analyzed key analytics and engagement models to enhance consumer and employee experience across the healthcare system.
- Led employee listening sessions following Press Ganey survey results, formulating actionable team-specific improvement plans.
- Introduced micro-pulse surveys to gauge theeffectiveness of interventions within organization.
Regional Program Manager, Physician Services
John Muir Health
08.2019 - 12.2020
- Developed trusted relationships with over 1,500 community providers, focusing on the successful implementation of the EPIC Electronic Health Record platform.
- Led strategies to increase medical provider participation in the ACO HMO Network, engaging over 1,000 providers to drive network expansion and performance.
- Implemented and managed the Home for Dinner program, engaging 300-400 HMO providers in network enhancements related to EPIC, achieving a compliance rate of 90% or higher for programs offered by Physician Practices Services (PPS).
Health Executive Administrator
Adventist Health
04.2018 - 08.2019
- Implemented best practices to deliver quality specialty healthcare services to over 6,000 patients annually, which included utilizing key MGMA production standards to enhance practice operations, patient satisfaction, and access to care, including referrals from primary care providers and medical groups.
- Managed multi-site clinics, leading them to achieve recognition as one of the Top 5 Providers in Napa Valley in 2018.
- Spearheaded five initiatives to attract, retain, and promote talent among medical providers, ancillary health staff, and business associates.
- Reduced medical staff costs by 40% through the implementation of Family Nurse Practitioners (FNPs) and Step-Down Providers for advanced cardiac care services for over 12,000 annual visits.
- Resolved business challenges identified by internal and external customers, implementing best-in-class solutions using the ADKAR and Six Steps Problem Solving models.
- Served as Chair of the Heart Failure Program, establishing timely access to care standards for outpatient settings, and ensuring first visits occur within 5 days of discharge.
- Eliminated a backlog of medical claims, resulting in a $1.5 million increase in top-line revenue within two years.
Senior Manager, Talent Pipelines
Blue Shield of California
12.2016 - 01.2018
- Developed a best-practice model to address the shortage of high-potential talent, leveraging data to influence key business leaders to support funding for a two-year leadership pipeline program, which received the 2017 Brandon Hall Gold Star Award for best-in-class learning and development strategies.
- Key accomplishments included:
- Secured support from business leaders for annual operating costs totaling $5 million.
- Leveraged technical and executive leadership skills to build and sustain a diverse talent pipeline.
- Tracked and reported on program performance, achieving 100% of program goals, and keeping Human Resources partners, including senior leaders, informed.
- Successfully transitioned 70% or more of summer interns into full-time roles, aligned with human capital planning.
- Coached and mentored high-performing talent, focusing on long-term people strategies to drive development and influence organizational goals.
- Achieved timely hiring within budget constraints, overseeing an organizational spend exceeding $3.5 million in strategic and capital funding.
- Developed an inclusive leadership model, emphasizing diverse hires across eight business units.
Senior Manager, Product and Marketing Operations
Blue Shield of California
01.2016 - 12.2016
- Developed and filed legally binding documents for portfolio, custom, and self-funded accounts, delivering over 6,000 documents annually.
- Collaborated with internal legal and sales teams to provide contract documentation for current sales and renewals, approved by DMHC and CDI.
- Quick Highlights:
- Supported strategic projects to simplify product offerings, resulting in the elimination of 50% of contract artifacts.
- Maintained capital and project budgets, achieving a reduction of $1.5 million in operating costs.
- Managed the development of documents supporting over 17,000 benefit units while ensuring compliance with healthcare reform, state, and federal mandates, and BSC product offerings.
- Simplified language in Evidence of Coverage documents submitted and approved by external regulators achieves a reading level accessible to a 10th-grade audience.
- Owned a governance structure for 10 cross-functional teams for 300+ annual contract changes.
Senior Manager, Product Operations
Blue Shield of California
07.2012 - 01.2016
- Developed and filed legally binding documents for portfolio, custom, and self-funded accounts, delivering over 6,000 documents annually
- Collaborated with internal legal and sales teams to secure contract documentation in alignment with external regulators (DMHC/CDI)
- Quick Highlights:
- Re-aligned the team based on four key functions: benefit intent, language development, legal/compliance, and filings with the Department of Managed Health Care (DMHC)
- Managed a team of 30+ cross-functional staff members across four locations, including conducting annual performance evaluations and facilitating career calibration discussions
- Leveraged deep subject matter expertise to lead the go-to-market strategy for products developed by Sales, with direct engagement from Product, Marketing, Legal, and Compliance, managing over two hundred products annually
- Owned and operationalized new cross-functional product processes to enhance alignment and deliver value to the business and customers through a newly implemented contract relationship management tool
- Launched the second employee resource group at Blue Shield of California, focusing on mentoring, professional development, and community outreach, serving as a cultural change agent for 6,000 full-time employees
National Contract Manager
Kaiser Permanente
09.2008 - 07.2012
- Responsible for contact management across all eight regions, with the implementation of a national contract with PHCS/Multiplan for over ten million members.
- Key responsibilities included:
- Implementation of national claims payment for a network of 10,000 providers.
- Implementation of governance models for eight regions, focusing on provider network accuracy and geographic access reporting.
- Managed network termination and identification of a replacement network, achieving less than 10% network disruption for 25,000 PPO members.
Network Service Manager
Valley Children’s Healthcare
11.2007 - 09.2008
- Managed an Independent Physician Association (IPA) comprising hospital-based and community medical providers, including primary care providers, specialists, and hospitalists (500+ providers).
- Achieved a 25% increase in operating revenue within the first two months by re-contracting with health plans, securing an average reimbursement rate of 140% of CMS for primary care providers, and 155% of CMS for specialty and hospital-based providers.
- Successfully implemented a contract modeling system to establish agreements with 20+ new health plans, negotiating reimbursement terms for Healthy Family Programs, addressing costs exceeding $11 million for low-income families in Fresno County.
- Managed contracting and operational budgets for over forty health plans, developing governance structures to mitigate key financial risks associated with health plan agreements, and minimizing risks related to terminations by enforcing continuation of care models.
Education
Doctor of Education - EdD - Organizational Change Leadership
University of Southern California
05-2026
Certified Executive Coaching Institute -
University of California, Berkeley, Haas School of Business
12.2020
Master of Public Health - Health Care Administration
California State University, Fresno
12.2004
Bachelor of Arts - Ethnic Studies
California State University, Fresno
12.2000
Bachelor of Science - Health Care Administration
California State University, Fresno
12.2000
Skills
- Consumer and Employee Engagement Strategies
- Strategic Planning
- Organizational Change Management
- Business Process Innovation
- Leadership & Team Development
- Provider Productivity and Revenue Cycle (MGMA)
- Health Plan (contract negotiation / RBRVS)
- Collaboration and Stakeholder Management
- Management of multi-dimensional teams accountable for strategic projects
- Capital Planning and Budget Management
- Operations administration
- Fiscal oversight
- Planning and execution
- Performance management
- Executive leadership
- Process improvement
Timeline
Chief Operating Officer
Unleashing Leaders
06.2022 - Current
Consumer and Employee Experience, Manager
John Muir Health
12.2020 - 06.2022
Regional Program Manager, Physician Services
John Muir Health
08.2019 - 12.2020
Health Executive Administrator
Adventist Health
04.2018 - 08.2019
Senior Manager, Talent Pipelines
Blue Shield of California
12.2016 - 01.2018
Senior Manager, Product and Marketing Operations
Blue Shield of California
01.2016 - 12.2016
Senior Manager, Product Operations
Blue Shield of California
07.2012 - 01.2016
National Contract Manager
Kaiser Permanente
09.2008 - 07.2012
Network Service Manager
Valley Children’s Healthcare
11.2007 - 09.2008
Doctor of Education - EdD - Organizational Change Leadership
University of Southern California
Certified Executive Coaching Institute -
University of California, Berkeley, Haas School of Business
Master of Public Health - Health Care Administration
California State University, Fresno
Bachelor of Arts - Ethnic Studies
California State University, Fresno
Bachelor of Science - Health Care Administration
California State University, Fresno