Fritzie Dureus

• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Responded to employee inquiries regarding benefits and other HR topics.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Assisted in the administration of HR processes, including recruitment and onboarding, employee records management, performance evaluations, and benefits administration.
• Maintained and updated employee databases, ensuring accuracy and compliance with relevant laws and regulations.
• Supervised 6 WAEs. Responsible for approving their T&A, leave request, completing.
• Employee Performance review and assigning the WAEs to different sections when

needed.

• Initiate the e-QIP and release application in e-Qip system.

• Backs up training Coordinator for the Post's Intern and Overseas Seasonal Hire

Programs.

• Backs up HR Specialist in her absence for all functions that requires a TS clearance.

• Assist in the submission of USDH and EFM approved awards nominations through GEMS to the Department for inclusion in the eOPF.

• Addressed staff/HR complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Facilitate chat and Professional Development training
• Collaborate with the chat team on processes and improvements to enhance the chat experience
• Responsible for auditing calls to ensure staff provided accurate and friendly service.
• Review chats to ensure SLA requirements were being met.
• Assisted the ATS team with reviewing transcripts to determine if candidates met the firms eligibility requirements.
• Collaborate with different departments to enhance and develop new policies.
• Worked as SME for I9 and trained new hires on I9 policy and procedures.
• Assisted in organizing employee recognition events and initiatives, fostering a positive workplace culture.

• Educate staff on how to access policies regarding payroll, L&D, Deployment, Immigration, and PwC professional inquiries.
• Oversee the employee onboarding and offboarding processes, ensuring a smooth transition for new hires and departing employees.
• Conduct online troubleshooting: Identify problems, give technical advice, escalate service ticket, and followed up on resolution.
• Managed the HR department's email ensuring a high level of responsiveness and customer satisfaction.
• Assisted staff with inquiries regarding missing pay. Educated staff on how to read their paystubs.
• Directed staff on how to sign up for Benefits.

• Trained staff on procedures and guidelines to effectively execute daily tasks.
• Performed quality assurance checks and reported issues to management to discuss solutions.
• Compile, record, and evaluate personal and financial information in order to verify completeness and accuracy of application to determine eligibility status//
• Keep records of assigned cases and prepare required reports; analyze weekly production data
• Initiate procedures to grant, modify, deny, or terminate coverage
• Translate English applications and documents into Haitian Creole

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Advised customers on product features; increased sales by promoting service plans.
• Cash handling experience; answered multi-line phones; provided excellent customer service .
• Processed Lowe’s credit card applications; trained new employees.
• Processed customer service orders promptly to increase customer satisfaction.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.