Fritzie Kimbrough
Woodway,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at George's Restaurant Bar And Catering #2. Excelled in POS system operation and leadership, significantly improving team efficiency and service quality. Known for exceptional guest service and organizational skills, consistently boosting sales and customer loyalty through meticulous attention to detail and proactive problem-solving. Cheerful offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Restaurant Server
George's Restaurant Bar And Catering #2
10.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Key Supervisor/Restaurant Server
Logans Roadhouse Grill
01.2014 - 05.2024
- Boosted employee morale through regular performance reviews and constructive feedback sessions.
- Trained new employees on company policies and procedures, ensuring consistent service quality across the team.
- Promoted a positive work culture by organizing team-building activities and events that fostered camaraderie among staff members.
- Assisted customers with inquiries, providing excellent service that resulted in repeat business and positive word-of-mouth referrals.
- Implemented safety protocols to reduce workplace accidents and ensure a secure environment for staff.
- Streamlined inventory management for improved order accuracy and reduced waste.
- Maintained a clean, organized store environment, contributing to enhanced customer satisfaction levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Associate of Science - Computer And Information Sciences
EDC Tacloban City
Philippines06.1996
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Menu Recommendations
- Cleanliness
- Cash Handling
- POS System Operation
Languages
Tagalog
Native or Bilingual
Timeline
Restaurant Server
George's Restaurant Bar And Catering #2
10.2022 - Current
Key Supervisor/Restaurant Server
Logans Roadhouse Grill
01.2014 - 05.2024
Associate of Science - Computer And Information Sciences
EDC Tacloban City
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