Fritzie Ann Silva
Hollis
Summary
Dedicated and detail-oriented professional with a strong background in customer service, administrative support, and IT. Known for my ability to solve problems efficiently, build strong relationships, and ensure a positive experience for clients and stakeholders. I thrive in fast-paced environments and am committed to delivering high-quality service in every interaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Associate
The Joint Industry Board of Electrical Industries
11.2023 - Current
- Collaborate with team members, vendors, and clients to ensure smooth operations and clear communication.
- Maintain and manage databases, always keeping records accurate and up to date.
- Create and send invoices to bill members for program fees, ensuring accurate and timely processing.
- Develop flyers, brochures, and other materials to keep everyone informed and engaged.
- Step in to support different functions across the department, showing flexibility and a willingness to help wherever needed.
Administrative Assistant
United Nations Headquarters
05.2021 - 02.2023
- Provided vital administrative support, including organizing and digitizing documents to ensure easy access for the Cost-of-Living Division.
- Acted as the go-to person for ensuring smooth communication between various teams and stakeholders, meeting deadlines and solving issues quickly.
- Managed and finalized monthly statistics reports, ensuring they were accurate and uploaded on time.
Finance/IT Coordinator
United Nations Headquarters
01.2014 - 05.2021
- Handled payroll and financial data, ensuring all charges were precise and cost recovered on time.
- Supported customer needs by resolving data discrepancies between customer's billing and the system.
- Offered training on IT billing system, helping users feel confident and supported.
- Played a key role in testing and launching new systems, improving overall customer service.
IT Service Desk Analyst
United Nations Headquarters
01.2008 - 12.2013
- Responded to customer support requests with speed and efficiency, solving technical issues and making sure users felt supported.
- Conducted training sessions to help users understand and use remote applications, leading to high satisfaction rates.
- Compiled monthly performance reports, helping the team identify areas for improvement.
Data Coordinator
China Banking Corporation
08.2005 - 09.2009
- Managed client inquiries, quickly resolving any data issues and ensuring customer satisfaction.
- Validated and processed operational data with a keen eye for detail, making sure everything was accurate.
- Balanced multiple tasks, from coordinating payroll to generating reports, all while keeping customers happy.
Education
MS - Database Technologies
Regis University
Denver, CO12.2016
BS - Computer Science
Saint Paul University Manila
Manila, Philippines04.2005
Skills
Office Suite: Microsoft Office (Word, Excel, Access, PowerPoint); Project Management: Microsoft Project; Graphics: Microsoft Visio; Email Clients: Lotus Notes, Outlook; Collaboration: WebEx, Skype Business, MS Teams, Zoom; Web Browsers: Google Chrome, Mozilla Firefox, Internet Explorer, Safari; Database Management:RemoteDesktop Access: Citrix Xen App, LogMeIn; Other Business Software Tools: Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Enterprise Content Management (ECM)
Certification
- Database Administration with Oracle - December 2016
- ITIL Foundation - May 2014
Licenses
ITILFoundation (License# GR750104183FS) - May 2014
Timeline
Administrative Associate
The Joint Industry Board of Electrical Industries
11.2023 - Current
Administrative Assistant
United Nations Headquarters
05.2021 - 02.2023
Finance/IT Coordinator
United Nations Headquarters
01.2014 - 05.2021
IT Service Desk Analyst
United Nations Headquarters
01.2008 - 12.2013
Data Coordinator
China Banking Corporation
08.2005 - 09.2009
MS - Database Technologies
Regis University
BS - Computer Science
Saint Paul University Manila
- Database Administration with Oracle - December 2016
- ITIL Foundation - May 2014
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