Hi, I’m
Fritz Nicolas St Louis
Business Administration Management
Davenport,Florida
Summary
Over 10 years of successful experience and knowledge. Offering broad-based experience in customer service, business development, staff supervision, quality assurance and hotel operations management. Creative opportunity solver, improve morale and consistently exceed goals. Accustomed to handling sensitive and confidential records and information. Thrive in deadline-driven environments and an excellent team- player. Bilingual in English, Spanish, Creole.
Overview
10
years of professional experience
Work History
Bluegreen Vacation Orlando Sunshine
Director of Housekeeping
02.2023 - Current
Job overview
- Provide exceptional guest service to our Executive members.
- Managed housekeepers Prepare vacant dirty list for housekeepers Inspected the rooms/put clean rooms in system Did end of day paper work.
- Oversaw the daily operations of the Housekeeping Department, as well as the laundry and public areas.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment
- Prepared and present reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved savings in labor expenses by saving in overtime pay by hiring the right people, giving the team the tools needed, and increasing the retention.
- Increased the overall cleanliness score of the hotel by implementing an inspection program and incentive.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
Hilton Garden Inn at SeaWorld
Assistant General Manager
04.2022 - 02.2023
Job overview
- Oversee all hotel activities, including hiring and firing, supervising employees, maintenance, guest service and training staff.
- Develop and oversee hotel-wide renovation projects through to completion while staying within budget and time frame.
- Maintaining standards for owner and guest satisfaction, employee satisfaction and engagement, and asset protection while managing expenses within budget.
- Works closely with Team Member Services to ensure the Resort complies with all federal, state, and local laws, including OSHA, EEOC, Wage and Hour, and Health,
Loews Universal Aventura Hotel
Assistant Director of Room
05.2021 - 04.2022
Job overview
- Provided superior Guest and Staff Service via written, phone, online and direct Communications
- Embraced and exhibited the Highest-Level of Ethics and Integrity - managing 100+ Team Members - consistently demonstrating an ability to motivate and communicate expectations, respectfully
- Addressed Complaints timely and elevated Issues to Leadership when necessary, maximizing Problem Resolution, Budget Costs, Labor and Purchasing - aware of all Financial Health
- Reopened the Property with 20% New Staff - developed new Procedures associated with replacement of Contract Labor
Housekeeping Quality Assurance Manager
07.2018 - 05.2021
Job overview
- Worked closely with other Departments at the Property to ensure Highest Level of Guest Satisfaction
- Used Out-of-the-Box thinking to develop strategic Partnerships and Networks to attract Diverse Talent
- Implemented new Initiatives and establish Standardized Training Materials, to increase metrics and build Brand awareness, utilizing Data Reports and Performance metrics on a regular basis
- Directed and mentored through Leadership to increase Proficiency, Engagement, Data Management and Process Improvement, properly maintaining all State and Federal Regulations
Loews Universal Cabana Bay Beach Resort
Assistant Front Office Manager
05.2016 - 07.2018
Job overview
- Maintained accuracy by reviewing, documenting and monitoring information effectively identifying Solutions to provide problem solving solutions during the Scheduling Process
- Focused on being Self-Disciplined and Self-Managed to meet Deadlines, Multi-Task and work as a Team player by create Win/Win solutions to deliver the Best Experience
- Assisted in implementing Resort Strategic Initiatives and Programs developed to enhance Guest Satisfaction - identifying areas of Process Improvement
- Mentored while under tight Time Constraints to accomplish every Task; trained Personnel in all aspects of Front Desk and other Guest Services duties
Housekeeping Manager
01.2014 - 05.2016
Job overview
- Facilitated Internal Oversight to build In-House Expertise, Awareness and Staff Empowerment
- Executed regular Inventory Counts and Supply audits to monitor shrinkage and generate insight into decisions to increase efficiency - adhered to Labor and Payroll Budgets
- Displayed the ability to maintain effectiveness and professionalism when experiencing change in daily Work Tasks and change in the Work Environment
- Offered expertise in Inventory Management and current Stock Levels to Internal Teams to facilitate accuracy and Product availability
Education
Everglades University, Maitland, FL
Bachelor from Business Administration
2022
Florida Atlantic University, Orlando, FL
Hospitality and Tourism Management Certificate
2020
Skills
- Hotel Management
- Client Relations Management
- Property Maintenance
- Guest Experience
- Strategic Planning and Implementation
- Policy and Procedure Compliance
- Leadership and Team Building
- Multisite Operations Management
Languages
English
Timeline
Director of Housekeeping
Bluegreen Vacation Orlando Sunshine
02.2023 - Current
Assistant General Manager
Hilton Garden Inn at SeaWorld
04.2022 - 02.2023
Assistant Director of Room
Loews Universal Aventura Hotel
05.2021 - 04.2022
Housekeeping Quality Assurance Manager
07.2018 - 05.2021
Assistant Front Office Manager
Loews Universal Cabana Bay Beach Resort
05.2016 - 07.2018
Housekeeping Manager
01.2014 - 05.2016
Everglades University
Bachelor from Business Administration
Florida Atlantic University
Hospitality and Tourism Management Certificate
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