Fritzroy Knight II
Ocoee,FL
Summary
Versatile Retail Specialist with a decade of experience at Tommy Hilfiger, excelling in customer engagement and stockroom efficiency. Demonstrates critical thinking and POS system mastery, significantly enhancing store operations and customer satisfaction. Highly motivated individual with proven track record of successfully organizing and managing backroom operations. Skilled in inventory management, receiving, stocking, and unloading. Strong interpersonal and communication skills, with the ability to build positive relationships with customers and team members.
Overview
10
10
years of professional experience
Work History
Stock Room Associate
The North Face Inc.
Orlando, FL
04.2021 - Current
- Identified areas where improvements could be made in order to increase efficiency during stocking processes.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept stockroom clean and neat for maximum productivity.
Stockroom Lead/Retail Sales Lead
Tommy Hilfiger Outlet
Orlando, FL
06.2023 - 12.2023
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Inspected equipment regularly to identify any potential hazards or malfunctions before they cause damage or injury.
- Kept stockroom clean and neat for maximum productivity.
- Maintained and processed shipments by developing and posting delivery schedules.
- Maintained a clean work environment by disposing of waste materials properly according to company policy.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stamped price tags on merchandise, referring to official price lists.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Participated in store recovery to keep merchandise displays neat and organized.
- Assisted sales associates with locating items in the storeroom when requested by customers.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized merchandise displays to attract customers and promote sales.
- Performed cashier duties such as taking payments and processing returns and exchanges.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ensured that the store was clean and organized at all times.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers, answered questions, and provided assistance with selections.
Retail Sales Associate
Tommy Hilfiger Company Store
Orlando, FL
10.2013 - 12.2023
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Stocked shelves with merchandise according to company standards.
- Kept informed about new products arriving at the store on a regular basis.
- Inspected purchased items for defects before handing them over to customers.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Helped customers by answering questions and locating merchandise.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with finding the right product for their needs.
- Processed returned merchandise according to company policies.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Greeted customers upon entering the store and provided assistance.
- Placed special orders or called other stores to find desired items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Olympia High School
Orlando, FL05-2010
Skills
- Return Processing Knowledge
- Stock Replenishment
- Shipment Processing
- Stock Organization
- Customer Service
- Stockroom Arrangements
- Product Sorting
- Shipping and Receiving
- Loading and Unloading
- Retail Merchandising
- Boxing and Labeling
- Teamwork and Collaboration
- Attention to Detail
- Sales Support
- Display Setup
- Money Handling
- Store Opening and Closing
- Fitting Room Maintenance
- Teamwork
- POS System Operations
- Stocking and Receiving
- Cash Register Operation
- Retail Store Operations
- Cash Handling
- Customer Assistance
- Positive and Professional
- Truck Unloading
- Transaction Processing
References
References available upon request.
Timeline
Stockroom Lead/Retail Sales Lead
Tommy Hilfiger Outlet
06.2023 - 12.2023
Stock Room Associate
The North Face Inc.
04.2021 - Current
Retail Sales Associate
Tommy Hilfiger Company Store
10.2013 - 12.2023
High School Diploma -
Olympia High School
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