Fritzy Cipriano
McKinney,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LSP Products Group
05.2023 - Current
- Communicated with management when customer issues escalated and worked to find resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled customer inquiries and suggestions courteously and professionally.
Central Sales Team Lead
Regional Management
08.2022 - 04.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Monitored sales team performance and provided constructive feedback.
- Supported sales account managers by providing accurate and detailed reports.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Identified and acted on growth opportunities and development options for business.
- Educated clients on production and benefit protocols through in-depth training procedures.
Assistant Manager
Regional Finance
03.2020 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Camp Supervisor
Plano Sports Authority
06.2017 - 01.2020
- Managed camp operations for whole facility serving over 200 campers each day.
- Scheduled staff based on personal strengths and coverage requirements.
- Led and coached instructors in program delivery through demonstration, observations and follow-up.
- Managed and organized paperwork and contact information for participants.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Managed program operations by communicating with and holding staff accountable to responsibilities.
- Provided leadership in emergency situations in accordance with guidance and policy.
- Planned activities, events and field trips to enrich student development.
- Handled administrative and business management needs for the camp with as many as 350 children in attendance each summer season.
Education
No Degree - Respiratory Therapy
Midwestern State University
Wichita Falls, TX06.2024
High School Diploma -
Plano East Sr High School
Plano, TX06.2019
Skills
- Product Promotion
- Mileage Reports
- Payment Processing
- Client Relationship Management
- Team Leadership
- Cash Register Operations
- Customer Inquiries
- POS System Expertise
- Accurate Cash Handling
- Time Management
- Staff Training
- MS Office Applications
Certification
- Licensed Sales Team Lead - 1 year
- Life Insurance License - 1 year
- A&H Insurance License - 1 year
- Personal Property Insurance License - 1 year
- Involuntary Unemployment Insurance License - 1 year
Photography
I love to take photos of the people I love, nature and my adorable nieces and 4 legged baby's. I love it because photography has the capability to capture the moment behind a beautiful memory. It is also a a beautiful reminder of people that I hold dearly in my heart.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
LSP Products Group
05.2023 - Current
Central Sales Team Lead
Regional Management
08.2022 - 04.2023
Assistant Manager
Regional Finance
03.2020 - 07.2022
Camp Supervisor
Plano Sports Authority
06.2017 - 01.2020
No Degree - Respiratory Therapy
Midwestern State University
High School Diploma -
Plano East Sr High School
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