Virginia L. Frole

• Manage 1,200+ commercial, industrial, and residential property accounts for purpose of property assessment appeals
• Increased productivity by 133.33% by implementing IT automations to manage key operations processes allowing teams to focus on conducting property analysis and client satisfaction.
• Strategize with attorneys to proactively approach challenging cases and create effective solutions.
• Stay updated in current remote process for proving up settled Tax Objection (valuation) cases within Cook County Circuit Court
• Attended continuing education and related courses to increase professional expertise and obtain knowledge of updated property tax laws and compliance criteria.

• Complied with recent laws: Electronically filed 300+ Tax Objection Complaints in Circuit Court, and stay updated on Court filing procedures, current forms, and procedural changes that Supreme Court makes in circuit and federal court.
• Helped firm properly represent clients’ interest to Assessor, Board of Review, PTAB (Property Tax Appeal Board), and/or Circuit Court (these documents prove representation, third-party opinion of value, and evidence).
• Obtained client documents necessary for analyst to conduct property tax appeals; review relevant data online and in files.
• Managed over 600 commercial and industrial accounts, observing confidentiality and extreme discretion.

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• Successfully collaborated with attorneys in trying complex Title VII, Section 1983, and other commercial cases to conclusion.
• Conducted independent research identifying appropriate laws, judicial decisions, and legal articles relevant to case.
• Implemented procedural and policy changes to improve operational efficiency and security.
• Managed contract negotiations with legal vendors and service providers.