Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Languages
Interests
Timeline
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Frosti White

Frosti White

Mankato,Minnesota

Summary

Experienced professional with 15+ years in customer service, administrative operations, documentation management, and production supervision. Demonstrated leadership in cross-functional team management, workflow optimization, and client relationship building. Skilled at multitasking in high-pressure environments and exceeding performance targets. Currently pursuing a B.S. in Business Management with a minor in Psychology to enhance expertise.

Overview

10
10
years of professional experience

Work History

B2B Customer Care Associate I

Pella Corporation
05.2022 - Current
  • Act as the primary liaison for regional business clientele, delivering timely, high-quality resolutions to inquiries while upholding exemplary service standards.
  • Administer complex service workflows with precision, ensuring all client interactions and case updates are accurately recorded in Salesforce and proprietary CRM systems.
  • Strategically coordinate with cross-functional teams—including sales, logistics, and product management—to address escalations and streamline end-to-end order fulfillment processes.
  • Perform in-depth trend and root cause analyses on recurring service issues to drive continuous improvement and enhance operational efficiency.
  • Consistently maintain a customer satisfaction rating exceeding 95% by providing tailored, solution-oriented support aligned with client expectations.

Administrative Assistant

Smith Fertilizer and Grain
02.2020 - 05.2022
  • Oversaw and reconciled multi-site operational data through advanced spreadsheet management for eight regional facilities, ensuring accuracy and consistency.
  • Generated and delivered comprehensive weekly performance and budgetary reports to executive leadership, aiding strategic planning and regulatory compliance.
  • Facilitated communication with external vendors and optimized invoice processing workflows, resulting in a 20% reduction in transactional discrepancies.
  • Managed scheduling logistics and executive calendars, while drafting and coordinating high-level internal and external correspondence.
  • Enhanced administrative efficiency by designing and implementing a digital records management system and restructured filing procedures for streamlined accessibility.

Customer Care Associate

YMCA
01.2018 - 02.2020
  • Provided high-volume, front-line customer support, assisting over 100 members daily with account inquiries, membership enrollment, and issue resolution, ensuring a seamless and positive experience.
  • Accurately processed transactions, managed membership payments, and performed daily cash reconciliation using advanced point-of-sale systems.
  • Upheld organizational policies while fostering a welcoming, secure, and inclusive environment for members and guests.
  • Mentored and onboarded new front-desk personnel, and developed a comprehensive member satisfaction checklist, resulting in a 15% increase in positive feedback metrics.
  • Supported the coordination of community outreach initiatives, contributing to heightened member engagement and improved retention rates.

Documentation Specialist

Randstad USA (Contract)
05.2015 - 12.2017
  • Developed, revised, and maintained comprehensive documentation for internal systems, HR onboarding protocols, and organizational procedures.
  • Conducted detailed audits of employee records and standard operating procedures (SOPs) to ensure alignment with federal regulations and corporate compliance standards.
  • Partnered cross-functionally with payroll and operations departments to validate data accuracy and enhance reporting integrity.
  • Optimized documentation workflows, reducing onboarding cycle times by 30% through process automation and efficiency improvements.
  • Facilitated training sessions on documentation standards, version control protocols, and knowledge management best practices to elevate team consistency and compliance.

Education

Bachelor of Science - Business Management, Psychology

William Penn University
Oskaloosa, IA
05.2026

High School Diploma -

Ottumwa High School
Ottumwa, IA
05.2008

Skills

  • Customer Relations
  • Operations Support
  • Interview Scheduling
  • Documentation & Compliance Production Coordination
  • Talent Communication
  • ATS Familiarity
  • Microsoft Office Suite Team Leadership
  • Emotional Intelligence
  • Client Satisfaction
  • Process Optimization
  • Call center experience
  • Reporting and analysis
  • Coaching and mentoring
  • Complaint handling
  • CRM software
  • Dispute resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Excellence is never and accident. It is always the result of high intention, sincere effort, and intelligent execution.
Aristotle

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

Traveling To Learn Business Cultures

Personal Finance & Wealth Building

Customer Experience & Engagement

Timeline

B2B Customer Care Associate I

Pella Corporation
05.2022 - Current

Administrative Assistant

Smith Fertilizer and Grain
02.2020 - 05.2022

Customer Care Associate

YMCA
01.2018 - 02.2020

Documentation Specialist

Randstad USA (Contract)
05.2015 - 12.2017

Bachelor of Science - Business Management, Psychology

William Penn University

High School Diploma -

Ottumwa High School

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