Froylan Dominguez

Cash Management Specialist

First Federal Bank of Wisconsin

04.2020 - Current

Perform deposit support tasks, such as RIM processing, remote deposit capture review and approval of limits, overdrawn account decisioning, monitor and process Reg. D exceptions, ATM/debit card functions including new orders, maintenance, disputes, retirement and decedent account processing, fraud monitoring and fraud claims, tax form corrections, address change review, returned items, EFT and Zelle reconciliation, instant issue reconciliation and debit card order review, Transend processing of transaction posting and file maintenance items, charge back items, process levies, garnishments, warrants and subpoenas.
Setup and maintenance of Treasury Management products, including ACH Manager, Business Online Banking, Remote Deposit Capture, Wire Manager, Positive Pay, Analysis and Sweeps. Service Cash Management clients over the phone and in-person and assist the Cash Management Officer with setting up clients, remotely or through client site visits as needed.
Setup and release of wires using Banker’s Bank and WireXchange systems.
Safeguarded company assets through diligent monitoring of account activity and prompt resolution of discrepancies.
Conducted regular audits of cash management activities, ensuring alignment with internal policies and external regulations.
Maintain a good working knowledge of applicable regulations.
Identify and address systemic issues and take the appropriate actions to remediate exceptions.
Evaluate processes in order to identify opportunities to maximize efficiencies, streamline and simplify processes, reduce errors, control risk and improve customer service delivery.
Assist in coordination of training materials, forms and procedures. Assist with training for deposit support staff and other internal partners regarding Bank policies, procedures and reference
Collaborated with cross-functional teams to develop customized cash management solutions for clients'' unique needs.
Optimized resource utilization within the department, identifying opportunities for cross-training staff members to ensure seamless coverage of critical functions during periods of high workload or employee absences.
Actively participated in industry seminars and workshops to stay current on emerging trends, regulations, and best practices related to deposit operations.
Contributed to the successful completion of departmental projects by serving as a subject matter expert in deposit operations and providing valuable input during planning and execution phases.
Managed daily deposit-related activities, ensuring compliance with all regulatory requirements.
Collaborated with cross-functional teams to develop innovative solutions for recurring operational challenges.
Trained employees on new products and procedures.
Maintained friendly and professional customer interactions.
Educated customers on online banking and mobile banking applications.
Executed wire transfers, stop payments and account transfers.
Monitored and verified suspicious activity on customer accounts.
Evaluated the effectiveness of current cash management procedures, proposing data-driven improvements when necessary.
Supported financial director with special projects and additional job duties.
Liaised effectively with internal partners such as IT and Risk Management, fostering strong collaborative relationships for ongoing process improvements in the Deposit Operations area.
Boosted team morale and engagement by establishing an open-door policy and cultivating a supportive work environment that encouraged open dialogue among staff members.
Increased operational efficiency with thorough review and updating of department policies and procedures.
Assisted in the successful implementation of new banking systems, contributing valuable input during planning stages.
Enhanced customer satisfaction by resolving complex deposit operations issues in a timely manner.
Maintained a high level of security around sensitive financial data through diligent adherence to bank confidentiality policies.
Immediately reported discrepancies and assisted in clearing discrepancies.
Enhanced deposit operations efficiency by streamlining processes and implementing new software tools.
Processed account maintenance requests and checked for alignment with bank policy.
Assisted in the development and implementation of policies and procedures related to deposit products, ensuring compliance with regulatory requirements.
Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
Implemented risk management strategies within deposit operations to minimize potential losses due to fraud or errors.
Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
Leveraged technology solutions to automate routine tasks, increasing productivity while minimizing manual errors within the department.
Ensured timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.
Participated in internal audits conducted by the bank''s audit department or external regulators, providing necessary documentation and addressing any concerns raised during the review process.
Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
Provided backup our Team of deposit operations specialists.

Summary

Overview

Work History

Cash Management Specialist

Manufacturing Support

Education

Associate of Applied Science - Global Business

Skills

Accomplishments

Languages

Timeline

Cash Management Specialist

Manufacturing Support

Associate of Applied Science - Global Business

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