Hi, I’m
Fruda Pumbulu
Charlotte NC,NC
Summary
Proven Verification Officer at Mukuru.com, enhancing client satisfaction through streamlined processes and meticulous attention to detail. Excelled in document verification and customer service, achieving significant accuracy improvements. Demonstrated professionalism and problem-solving prowess, ensuring compliance and efficiency in a dynamic environment.
Overview
3
years of professional experience
Work History
Mukuru.com
Verification Officer
04.2021 - 06.2024
Job overview
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Conducted extensive database searches to verify applicant credentials, upholding organizational standards for accuracy and completeness.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
Education
CPUT Cape Town South Africa
Diploma In Management from Business Management
06.2021
Rhodes High School Cape Town South Africa
High School
2016
Skills
- Document Verification
- Background Checks
- Identity validation
- Customer Service
- Attention to Detail
- Communication and Interpersonal Skills
- Fraud prevention
- Effective Communication
- Microsoft Office
- Self Motivation
- Professionalism
- Time management abilities
- Written Communication
- Financial Transactions
Languages
French
Native or Bilingual
Timeline
Verification Officer
Mukuru.com
04.2021 - 06.2024
CPUT
Diploma In Management from Business Management
Rhodes High School
High School
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