FRUZSINA SZABÓ
Budapest,Hungary
Summary
Accomplished in strategic planning and project management, I leveraged my strong customer service abilities and business administration skills at Kelley Institute for Social Impact to enhance student engagement and community impact. Expert in staff coordination and program execution, I consistently deliver high-quality work, adapting swiftly to fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant Director
Kelley Institute for Social Impact
Bloomington, USA
09.2024 - Current
- Company Overview: IU Kelley School of Business (https://kelley.iu.edu/programs/undergrad/why-kelley/social-impact/involvement/social-issue-fair/index.html)
- Plan, execute and oversee programming for three major events: Social Issue Fair, Whirlpool Habitat Build, and Kelley Impact Competition, enhancing student engagement and community impact
- Advise student organizations, providing guidance on event planning, leadership development, and organizational management
- Execute administrative tasks to support the smooth operation of the institute and its initiatives
- Serve as the primary contact for university partners and vendors, fostering collaboration and resource sharing
- Collaborate with other offices and institutions to strengthen program outreach and broaden student engagement opportunities
- Facilitate meetings with student organization leaders, focusing on leadership skills and best practices for effective management
- Conduct information sessions and drop-in hours for interested students, promoting opportunities for involvement and personal development
- IU Kelley School of Business (https://kelley.iu.edu/programs/undergrad/why-kelley/social-impact/involvement/social-issue-fair/index.html)
Administrative Coordinator
Kelley School of Business
Bloomington, USA
03.2023 - 09.2024
- Company Overview: IU (https://kelley.iu.edu)
- Provide logistical, administrative and program support to the Kelley Institute of Social Impact, the Kelley Office of Diversity Initiatives, Student Support and other Undergraduate Programs staff
- Order office supplies
- Assist with coordination with campus partners, event planning, event management, as well as financial operations support
- Serve as a liaison to program staff for cross-program student life initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation
- Assist with creation and ordering of promotional materials for program initiatives, including the KISI and KODI e-newsletters
- Serve as a liaison with other departments and external entities; coordinate activities, exchange information, research and resolve complex issues
- Provide assistance to student participants, stakeholders, faculty, and staff; act as a resource by analyzing information, providing documentation, and preparing reports
- Provide directions, support, and information to student organization representatives and other visitors to the department
- IU (https://kelley.iu.edu)
Purchasing Manager
KENO Energy Ltd
Budapest, Hungary
08.2022 - 11.2022
- Formed Purchasing department with a newly started company
- Purchased new products and oversaw inventory stocking and availability
- Progressed through various purchasing, warehousing and leadership roles
- Implemented policies to reduce costs and eliminate waste
- Generated reports, documents and analyses in B2B software for senior management review and approval
- Contacted location sales managers and department supervisors to assess requirements
- Worked with clients to resolve claim issues quickly and efficiently
Business Administrator / Project Manager
VPP Energy Group
Budapest, Hungary
08.2021 - 08.2022
- Evaluated office documentation to check the accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Trained new employees on administrative procedures, company policies and performance standards
- Handled incoming complaints professionally and provided customer service
- Managed licensing process for over 100 small household power plants and related administrative tasks using ERP and CRM software
- Created informative newsletters for customers and established efficient communication between customers and the company
- Designed and executed training programs to enhance communication, foster mutual understanding, and promote effective collaboration between offices
Back Office Associate
VPP Energy Group
Budapest, Hungary
08.2020 - 07.2021
- Completed clerical tasks such as filing, copying and distributing mail
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
- Executed record filing system to improve document organization and management
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies
- Supported staff on special assignments and ad hoc projects
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Call Center Supervisor
euCSOPORT HR Group
Budapest, Hungary
06.2018 - 03.2020
- Reviewed and evaluated incoming local and international job applications to determine fit, conducted first round interviews over phone and provided feedback
- Managed the daily work of a group of 25 Call Center Operators
- (Evaluated their work performance, created their work schedule, provided professional support)
- Reported daily to the leadership to achieve company goals
Education
Bachelor’s - English and American Studies and International Communication
Karoli Gaspar University of The Reformed Church
Budapest, Hungary06.2020
Erasmus - European Studies and English Literature
Katholieke Universiteit Leuven
Leuven, Belgium03.2020
Skills
- Strong customer service abilities
- Familiarity with IU systems (SIS, AdRx, etc)
- Strong dedication to delivering high-quality work
- Capability of effectively managing multiple priorities simultaneously
- Ability to adapt and thrive in a fast-paced environment
- Dedication to working with individuals from diverse background
- Staff coordination
- Financial administration
- Industry partnerships
- Individual accountability
- Business planning
- Strategic planning
- Task delegation
- Program coordination
- Business administration
- Project management
- On-location shoots
Languages
English
Full Professional
Hungarian
Native/ Bilingual
Russian
Limited
Volunteering
- Hintalovon Gyermekjogi Alapítvány, Yelon program (2020–2021): Segítségnyújtás gyerekeknek online tanácsadás keretében, kérdések megválaszolása és információs anyagok biztosítása.
- SOS Gyermekfalvak (2020 óta): Különféle szakmai anyagok fordítása angolról magyarra és fordítva, valamint angol nyelvű szövegek lektorálása.
- Kórházsuli Alapítvány (COVID-időszak): Alsós diákok korrepetálása, házi feladat megírásban való segítség nyújtás.
- Magyar Református Szeretetszolgálat (2022): Az ukrán háború kitörésekor menekülteknek élelmiszer és alapvető piperecikkek kiosztása, valamint segítségnyújtás a menekültszállóra jutásban.
Timeline
Assistant Director
Kelley Institute for Social Impact
09.2024 - Current
Administrative Coordinator
Kelley School of Business
03.2023 - 09.2024
Purchasing Manager
KENO Energy Ltd
08.2022 - 11.2022
Business Administrator / Project Manager
VPP Energy Group
08.2021 - 08.2022
Back Office Associate
VPP Energy Group
08.2020 - 07.2021
Call Center Supervisor
euCSOPORT HR Group
06.2018 - 03.2020
Bachelor’s - English and American Studies and International Communication
Karoli Gaspar University of The Reformed Church
Erasmus - European Studies and English Literature
Katholieke Universiteit Leuven
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