Fryda Joachim
Summary
Responsible team member , proficient in customer service. Passionate and motivated, with a drive for excellence. 10+ years in customer service, Cash handling, food and beverage/ hosting and sales associate , Teaching , Marketing, Child care and Business. Bilingual, who builds and leads friendly, efficient service teams. Level-headed and composed professional.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Preschool teacher / Minister
Lake Mead Christian Academy
Henderson
09.2025 - 05.2026
- Developed engaging lesson plans that fostered a love for learning.
- Guided children in social interactions and emotional development.
- Implemented classroom management strategies that created a positive learning environment.
- Collaborated with parents to align support for children's educational growth and development.
- Organized age-appropriate activities that encouraged creativity and exploration.
- Assessed student progress through observation and informal evaluations.
- Trained and mentored new staff in classroom procedures and best practices.
- Built positive relationships with parents and guardians through consistent communication on student progress.
- Assisted in providing a safe and secure environment for children.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Front Desk Receptionist
MGM Resorts | Excalibur
Las Vegas
07.2021 - 07.2025
- Greeted guests upon arrival at the property
- Facilitated guest check-ins at the front desk
- Ensured accurate posting of charges and credits, collected payments to streamline financial transactions.
- Coordinated guest check-ins and check-outs seamlessly.
- Ensure correct charges and credits are posted, collect payments
- Offer upgraded accommodations when available.
- Control and issue keys while promoting security, privacy and confidentiality of all guests
- Greeted and welcomed guests warmly, fostering a positive first impression of the property.
- Managed multi-line phone system to direct calls efficiently.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Maintained organized reception area, facilitating prompt attention to all guests' needs.
Allegiant stadium Tour Attendant
LV Stadium Events company, LLC
Las Vegas
10.2020 - 05.2022
- Greet all guests promptly at scheduled tour times
- Outline the tour and timeline before beginning
- Assessed guests' physical restrictions to tailor tour experience
- Delivered engaging and informative presentations to enhance guest understanding
- Determine if any guests have physical restrictions that should be considered
- Maintained a calm, friendly, and enthusiastic demeanor to create a welcoming atmosphere
- Escorted guests through the tour, taking scheduled breaks.
Customer Service Assistant
South Point Hotel Casino & Spa
Las Vegas
05.2019 - 03.2020
- Compiled customer feedback and submitted actionable recommendations to management to enhance processes and improve future interactions
- Questions customers and collected information to understand needs and offer solutions quickly.
- Compiled feedback from customers and submitted recommendations to management regarding processes, promoting satisfaction in future interactions
- Asked customers targeted questions to gather information and provide tailored solutions promptly.
Preschool Teacher
Stone Bridge Learning Academy
Las Vegas
09.2018 - 05.2019
- Educated 15 children per school year, fostering their individual growth and development
- Gave one-on-one attention to children while maintaining overall focus on the entire group
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Provided one-on-one attention to children, ensuring their needs were met while engaging the entire group
- Monitored children's progress to identify those needing additional support and created tailored strategies for improvement
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Host
New York New York Casino Tom's Urban
Las Vegas
06.2017 - 06.2018
- Welcomed customers at the entrance of the restaurant.
- Resolved guest complaints by actively listening and effectively communicating issues to restaurant managers
- Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats.
- Guided guests through dining rooms, assisting with menus and checking coats to enhance their dining experience
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas, NVSome College (No Degree) -
College of Southern Nevada (Charleston Campus)
Las Vegas, NVSkills
- Childhood education
- Child development
- Child safety training
- Tutoring
- Parent engagement
- Teacher collaboration
- Learning environment
- Staff training
- Customer service
- Problem solving
- Computer proficient
- MS Office proficient
- Data entry
- Product and service sales
- Cash handling
- Team contribution
- Written communication
Certification
- Conceal Carry Weapon Certified
- CPR & First Aid & AED certified
- Early Childhood Education certified
- DECA CLUB - marketing, finance and hospitality Member
Timeline
Preschool teacher / Minister
Lake Mead Christian Academy
09.2025 - 05.2026
Front Desk Receptionist
MGM Resorts | Excalibur
07.2021 - 07.2025
Allegiant stadium Tour Attendant
LV Stadium Events company, LLC
10.2020 - 05.2022
Customer Service Assistant
South Point Hotel Casino & Spa
05.2019 - 03.2020
Preschool Teacher
Stone Bridge Learning Academy
09.2018 - 05.2019
Customer Host
New York New York Casino Tom's Urban
06.2017 - 06.2018
High School Diploma -
Sunrise Mountain High School
Some College (No Degree) -
College of Southern Nevada (Charleston Campus)