Dawn Feliciano
Palatine,IL
Summary
Versatile Office Manager with a proven track record at All In Auto Inc, showcasing exceptional organizational skills and expertise in bookkeeping. Elevated financial accuracy through diligent account reconciliation and budget management. Excelled in operations management at Lowe's Home Centers, LLC, enhancing productivity and vendor relations.
Overview
17
17
years of professional experience
Work History
Office Manager
All In Auto Inc
09.2023 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
Front End Supervisor
Lowe's Home Centers, LLC
07.2018 - 08.2021
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales and complicated issues.
Warranty Administrator
Mitsubishi Motors
02.2018 - 07.2018
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Special Order Sales Coordinator
Lowe's Home Centers, LLC
12.2007 - 08.2017
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased working relationships with vendors to process return authorizations on cancelled or defective products with over 90% success rate.
- Improved product visibility by creating eye-catching merchandise displays.
Education
No Degree - Accounting
William Rainey Harper College
Palatine, IL05-2026
High School Diploma -
Larkin High School
Elgin, IL05-2003
Skills
- Office Management
- Organizational Skills
- Bookkeeping
- Payroll and budgeting
- Inventory Control
- Operations Management
Timeline
Office Manager
All In Auto Inc
09.2023 - Current
Front End Supervisor
Lowe's Home Centers, LLC
07.2018 - 08.2021
Warranty Administrator
Mitsubishi Motors
02.2018 - 07.2018
Special Order Sales Coordinator
Lowe's Home Centers, LLC
12.2007 - 08.2017
No Degree - Accounting
William Rainey Harper College
High School Diploma -
Larkin High School