Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hadi Al Khafaji

Madrid,Spain

Summary

Hardworking and reliable individual focused on going above and beyond to support the team. Open to learning and training new skills and offering top-notch team working abilities. Motivated to continue to learn and grow as a professional.

Overview

8
8
years of professional experience

Work History

Basketball Team Manager

Robert Simmons
Meadville, PA
02.2021 - 03.2023
  • Mentored and trained new staff to bring them up to speed quickly
  • Operated score board during games to keep accurate counts of baskets and penalties.
  • Oversaw and recorded games and practices in order to assist the team to build new skills and tactics to win games
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inventoried equipment and supplies to support team needs and keep program operating smoothly.

Cashier

Ammar Al Khafaji
Pittsburgh, PA
06.2015 - 10.2023
  • Recognized for providing efficient service with high degree of accuracy
  • Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Provided feedback to store management on products, including the addition of a new service which would provide customers a new service to increase sales.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Adhered to all cash handling policies and procedures
  • Processed cash register transactions by inputting product costs and giving back change

Member Service Representative

Planet Fitness
Pittsburgh, PA
07.2021 - 08.2021
  • Utilized organization's computer system to look up and record information concerning member accounts
  • Recommended products and services to members and educated customers about relevant offerings
  • Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
  • Trained and developed new team members on customer service initiatives and operational procedures
  • Completed more than five calls per day by following scripts and maintaining good call control
  • Updated accounts with customers' current personal and purchasing information
  • Accurately prepared and processed forms to change customer service levels
  • Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.

Education

MBA -

European University of Madrid
Madrid, Spain

Bachelor of Science - Biology, Economics

Allegheny College
Meadville, PA
05.2023

High School Diploma -

Mt. Lebanon High School
Pittsburgh, PA, United States
05.2019

Skills

  • Build successful teams
  • Develop employee knowledge
  • Reporting and documenting
  • Time Management
  • Managing Operations and Efficiency
  • Problem Resolution
  • Verbal and Written Communication
  • Teamwork and Collaboration

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Limited

Timeline

Member Service Representative

Planet Fitness
07.2021 - 08.2021

Basketball Team Manager

Robert Simmons
02.2021 - 03.2023

Cashier

Ammar Al Khafaji
06.2015 - 10.2023

MBA -

European University of Madrid

Bachelor of Science - Biology, Economics

Allegheny College

High School Diploma -

Mt. Lebanon High School

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Hadi Al Khafaji