Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fuaada Issa

Linden,USA

Summary

Resourceful healthcare professional known for high productivity and efficient task completion. Skilled in workforce management, managing patient referrals, coordinating with healthcare providers, and ensuring accurate account management. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments. Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments. Methodical and thorough professional experienced with a variety of software and adept at applying skills, resources, and analytical techniques to make effective workforce plans. Results-oriented and hardworking with a history of collaborating with leadership to determine and implement successful solutions.

Overview

3
3
years of professional experience

Work History

Referral Coordinator / Medical Claims Analyst

Concentra
11.2023 - Current
  • Lead high-volume referral management and preauthorization processes ensuring accurate claims and timely patient care access.
  • Collaborate across departments to streamline workflows, achieving a 98% documentation accuracy rate and improved patient satisfaction.
  • Liaise with insurance payers to secure coverage approvals and advocate for equitable service access.
  • Supported implementation of a new EHR system, enhancing data integrity and care coordination across multiple providers.

HR Intern

Mount Sinai Health System
02.2024 - 05.2024
  • Supported recruitment and onboarding for healthcare and administrative professionals, improving talent acquisition efficiency.
  • Managed confidential personnel files and optimized digital recordkeeping systems for improved data retrieval.
  • Created onboarding resources that enhanced employee retention and engagement.
  • Developed Excel-based tracking tools to identify attendance trends and support workforce planning.

Care Management Coordinator Intern

VNS Health
03.2023 - 06.2023
  • Utilized data analysis tools to identify utilization trends and inform resource allocation strategies.
  • Partnered with interdisciplinary teams to improve coordination and streamline communication pathways.
  • Contributed to quality improvement initiatives that strengthened care management outcomes.
  • Ensured compliance with healthcare regulations and upheld patient confidentiality standards.

Care Coordinator / Medical Case Manager

Elizabeth Seton Children's Center
08.2022 - 05.2023
  • Directed individualized care plans for pediatric patients with complex medical needs.
  • Facilitated collaboration between multidisciplinary care teams, enhancing continuity and patient outcomes.
  • Organized wellness and preventive health events to increase community engagement.
  • Advocated for equitable access to healthcare services and community resources.

Education

Master of Health Administration (MHA) -

New York University - Robert F. Wagner School of Public Service
New York, NY
05-2026

Bachelor of Science (B.S.) - Health Services Administration

Lehman College
New York, NY
01.2024

Skills

  • Account Management
  • Workforce Management
  • Care management
  • Claims
  • Collaboration
  • Community Engagement
  • Compliance
  • Customer Retention
  • Documentation
  • Electronic Health Records
  • Facilitation
  • Healthcare Administration
  • High Volume
  • Managed Care
  • Medical Claims
  • OnBoarding Management
  • Patient Care
  • Pediatrics
  • Preventive Care
  • Quality Improvement
  • Utilization Management

Timeline

HR Intern

Mount Sinai Health System
02.2024 - 05.2024

Referral Coordinator / Medical Claims Analyst

Concentra
11.2023 - Current

Care Management Coordinator Intern

VNS Health
03.2023 - 06.2023

Care Coordinator / Medical Case Manager

Elizabeth Seton Children's Center
08.2022 - 05.2023

Master of Health Administration (MHA) -

New York University - Robert F. Wagner School of Public Service

Bachelor of Science (B.S.) - Health Services Administration

Lehman College
Fuaada Issa