Fuad Salami
Chicago,IL
Summary
- An experienced sales professional with a proven track record in outbound sales, skilled in customer relationship management, lead generation, and closing deals. I Identified new business opportunities through cold calling, networking, marketing and prospective database leads. Adept at working collaboratively with teams to drive business growth and adapt to evolving market needs. I established and maintained a robust pipeline of qualified leads through strategic prospecting techniques, improving conversion rates and accelerating the sales cycle.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outbound Sales Consultant
Progressive
05.2023 - Current
- Increased new client acquisition by 19% through strategic business development across multiple industry verticals, leveraging meetings, networking, and events
- Maintained 95% data accuracy in the global sales database, ensuring up-to-date customer information for streamlined business operations
- Improved client retention by 25% by adopting a service-led approach, resolving first-line client queries efficiently, and escalating issues when necessary
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Built and maintained strong relationships with 10+ key accounts, ensuring high client satisfaction and repeat business
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective sales cycles.
- Demonstrated adaptability by adjusting strategies based on changing market conditions or shifting priorities within the company.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Account Manager
HAYS
01.2022 - 12.2022
- Company Overview: Global leader in recruitment and workforce solutions, specializing in technology recruitment with $990M in net fees
- Exceeded quarterly revenue targets by 14% by managing key client partnerships and developing strong relationships with decision-makers
- Placed 15+ highly-skilled professionals in contract, contract-to-hire, and permanent roles, achieving a 90% client satisfaction rate
- Generated a pipeline of 200+ qualified candidates through market research and strategic talent sourcing
- Collaborated with delivery teams to pitch and secure new business, contributing to a 8% increase in programmatic selling
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Client Engagement Manager
HAYS
07.2021 - 01.2022
- Company Overview: Global leader in recruitment and workforce solutions, specializing in technology recruitment with $990M in net fees
- Increased client retention by 25% through proactive communication and relationship management
- Secured $100K in new business by targeting new clients and nurturing existing relationships via cold calls, emails, and in-person meetings
- Utilized CRM (OneTouch) to track and manage client activity, achieving a 95% follow-up rate on leads
Sales Manager
WOLTERS KLUWER
01.2018 - 12.2020
- Company Overview: Industry-leading provider of operational services to 93% of Fortune 500 companies
- Improved client satisfaction scoresby providing consultative support and ensuring timely project turnaround
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Identified $50K in cross-selling opportunities through effective communication with Secretary of State entities and clients
- Managed 12 preferred customer accounts, prioritizing urgency and ensuring compliance with state licensing and certifications
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Content & Advertising Manager
GUERRERO HOWE
01.2017 - 12.2018
- Company Overview: Communications and advancement firm specializing in professional storytelling
- Exceeded quarterly sales goals by 100%, generating $60K in revenue by developing a winning sales pitch focused on client value propositions
- Built a pipeline of 50+ C-Suite executives for sponsorships, contributing to a 120% achievement of annual sales targets
- Secured 25+ clients through strategic relationship-building and talent sourcing
- Communications and advancement firm specializing in professional storytelling
Federal Client Account Manager
ZONES INC.
01.2015 - 12.2017
- Company Overview: Global provider of complex IT solutions
- Achieved $5.5M in revenue by selling Apple, Cisco, and Microsoft products to federal IT and procurement departments
- Increased client retention by 30% through consistent follow-ups, personalized sales quotes, and proactive account management
- Attended 50+ sales and trade meetings to stay informed on market trends, contributing to a 15% increase in sales efficiency
- Global provider of complex IT solutions
Education
Bachelor of Arts -
Roosevelt University
05-2011
Skills
- Client acquisition
- Sales strategy
- Data analysis
- Customer relationship management
- Sales forecasting
- CRM proficiency
- Sales strategies
- Sales presentations
- Objection handling
Certification
ACE Certified Personal Trainer
Timeline
Outbound Sales Consultant
Progressive
05.2023 - Current
Account Manager
HAYS
01.2022 - 12.2022
Client Engagement Manager
HAYS
07.2021 - 01.2022
Sales Manager
WOLTERS KLUWER
01.2018 - 12.2020
Content & Advertising Manager
GUERRERO HOWE
01.2017 - 12.2018
Federal Client Account Manager
ZONES INC.
01.2015 - 12.2017
Bachelor of Arts -
Roosevelt University
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