Fualama Mila
San Francisco,CA
Summary
Passionate and self motivated individual who is highly experienced in front desk client facing guest service roles, focused on providing a welcoming environment. Interested in fostering positive community relationships with an overall goal to grow long term with a company while contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
TNDC
San Francisco, California
06.2026 - 08.2026
- Assisted in developing operational procedures to improve workflow and customer satisfaction.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Desk Receptionist
Capgemini
San Francisco, California
03.2022 - 08.2025
- Managed front desk operations and ensured smooth visitor check-in processes while maintaining security and telecommunications systems.
- Maintained accurate records of visitor logs, office supplies inventory and distributing incoming mail and packages.
- Assisting the CEO and IT team in preparing for networking events of over 200 people by preparing conference rooms prior to meetings, setting up audio-visual equipment and ensuring refreshments are available if required.
- Utilized creative thinking practices with team members to increase collaboration on upcoming events and to provide an excellent experience for clients.
Administrative Assistant
GUSTO SF
San Francisco, California
07.2017 - 12.2022
- Supporting daily office operations, providing exceptional service to clients, and ensuring smooth communication within the office.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- In charge of file management, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Front Desk Campus Host
Academy of Arts University
San Francisco, California
03.2017 - 02.2022
- Greeted and assisted visitors to campus, providing directions, issuing ID badges for student, vendors & staff, campus tours and other information as needed.
- Collaborated with faculty to promote academic initiatives and student services.
- Communicating with security team to maximize safety of the campus while reporting any issues or concerns to Campus Safety management as needed.
Education
Associates Degree - Liberal Arts and Sciences Emphasis in Arts and Humanities AA Major
City College of San Francisco
01-2018
Associates Degree - Arts and Sciences Emphasis in Social and Behavioral Sciences AS Major
City College of San Francisco
01-2018
Languages
- English: speak, read, write fluently
- Samoan: speak, read, write fluently
Timeline
Assistant Manager
TNDC
06.2026 - 08.2026
Front Desk Receptionist
Capgemini
03.2022 - 08.2025
Administrative Assistant
GUSTO SF
07.2017 - 12.2022
Front Desk Campus Host
Academy of Arts University
03.2017 - 02.2022
Associates Degree - Liberal Arts and Sciences Emphasis in Arts and Humanities AA Major
City College of San Francisco
Associates Degree - Arts and Sciences Emphasis in Social and Behavioral Sciences AS Major
City College of San Francisco