Fuatai Tuua
Santa Ana,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
STORE MANAGER
NAJ VENTURE INC (ARCO STATION)
03.2012 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, cash control, and store opening and closing procedures.
Office Clerk Assistant
American Samoa Wic Program
09.2003 - 01.2005
- Pulled documentation and organized files for review.
- Met challenging quotas for productivity and accuracy of work.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Associate of Arts - Computer Engineering
REMINGTON COLLEGE-HAWAII
Honolulu, HI05.2006
High School Diploma -
Samoana High School
Pago Pago, AS06.2003
Skills
- Payroll Management
- Personnel Development
- Project Management
- Report Generation
- Shift Scheduling
- Competitor Monitoring
- Store Merchandising
- Team Development
- Hourly Shift Management
- Employee Training
- Customer Service Management
- POS Systems
- Retail Inventory Management
- Team Leadership
- Opening and Closing Procedures
- Sales Strategies
- Flexible Schedule
- Operations
- Accurate Cash Handling
- Security System Monitoring
- Customer Relations
- Customer Service
- Pricing Strategies
- Problem-Solving
- Relationship Building and Management
- Team leadership and coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
STORE MANAGER
NAJ VENTURE INC (ARCO STATION)
03.2012 - Current
Office Clerk Assistant
American Samoa Wic Program
09.2003 - 01.2005
Associate of Arts - Computer Engineering
REMINGTON COLLEGE-HAWAII
High School Diploma -
Samoana High School
Similar Profiles
Adrian GuerreroAdrian Guerrero
Team Member at AMPM Arco Gas StationTeam Member at AMPM Arco Gas Station
Austin BlockerAustin Blocker
Gas Station Attendant at AMPM Arco Gas StationGas Station Attendant at AMPM Arco Gas Station
Sadhana RastogiSadhana Rastogi
Cashier/Customer Service/Food Handler at Arco Gas StationCashier/Customer Service/Food Handler at Arco Gas Station