Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fuchsia Hunter

Las Vegas

Summary

Personable and dedicated customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction. Articulate, enthusiastic, and results-oriented.

Overview

11
11
years of professional experience

Work History

Outbound Sales Representative

Hilton
04.2025 - Current
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Increased sales conversions by effectively presenting vacation packages tailored to client needs.
  • Organized successful promotional events that attracted potential buyers and increased overall awareness of available properties.
  • Enhanced company reputation by delivering exceptional customer service during all stages of the sales process.

Customer Service Representative Lead

Allegiant Air
06.2022 - 01.2025
  • Consistently met or exceeded performance metrics, leading to increased team success and recognition.
  • Mentored junior staff, providing guidance on best practices in customer service.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.

Retention Customer Service Representative

Sutherland Global
02.2020 - 05.2022
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
  • Collaborated with team members to implement new strategies for improving overall customer retention.

Vacation Sales Representative

Diamond Resorts International
08.2018 - 01.2020
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Upsold products and services strategically, increasing average transaction value and revenue generation.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Improved overall call quality by actively seeking feedback from managers or peers regularly.

Retail Sales Advisor

Dillards
10.2014 - 12.2017
  • Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
  • Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
  • Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.

Education

High School Diploma -

California Virtual Academies
Simi Valley, CA
06-2008

Skills

  • Client Relationship management
  • Call center experience
  • Problem solving abilities
  • Inbound and outbound calling
  • Task delegation
  • Microsoft Office expertise
  • Cross-selling and upselling
  • Data entry
  • Data collection
  • Excellent communication

Timeline

Outbound Sales Representative

Hilton
04.2025 - Current

Customer Service Representative Lead

Allegiant Air
06.2022 - 01.2025

Retention Customer Service Representative

Sutherland Global
02.2020 - 05.2022

Vacation Sales Representative

Diamond Resorts International
08.2018 - 01.2020

Retail Sales Advisor

Dillards
10.2014 - 12.2017

High School Diploma -

California Virtual Academies

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