Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

RaiLynn Bolin

Everett,WA

Summary

Proven leader and dedicated professional with extensive experience in customer service and physical security, notably with Walmart and the United States Army. Excelled in conflict resolution and risk control, enhancing customer relations and operational safety. Achieved top performance metrics and maintained 100% equipment accountability, showcasing exceptional problem-solving and critical thinking skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Managed cash transactions accurately, ensuring proper handling of money and maintaining a balanced register.
  • Ensured confidentiality of sensitive information by adhering to privacy protocols when handling correspondence and files.
  • Maintained a secure working environment by following strict money handling procedures and adhering to company policies.
  • Ensured appropriate security measures were followed during money handling processes, safeguarding company assets effectively.

Cashier

Loves Travel Stop
06.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Manager on Duty

Dominos Pizza Inc.
01.2021 - 07.2021
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
  • Developed and implemented strategies to increase sales and profitability.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Caregiving

10.2002 - 01.2021
Raised two children while maintaining and supporting a military family household.

Military Police

United States Army
01.2000 - 10.2002
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
  • Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
  • Provided training to fellow Military Police officers, increasing overall unit readiness and effectiveness.
  • Assisted in the planning and execution of security measures for high-stakes military exercises, ensuring the safety of all personnel involved.
  • Safeguarded VIPs during high-profile visits, implementing stringent security protocols to mitigate risks.
  • Fostered a positive public image of the Military Police through routine engagement with local communities.
  • Improved base safety by enforcing strict adherence to military regulations and protocols.
  • Enhanced security by conducting thorough patrols and inspections of military facilities.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Maintained accurate records of arrests, citations, and other law enforcement actions for reporting purposes.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Facilitated smooth traffic flow on military installations by directing vehicular movement and enforcing parking regulations.
  • Supported disaster relief efforts by providing logistical assistance and maintaining order among affected populations.
  • Responded swiftly to incidents involving domestic disputes or violent behavior, restoring peace and protecting all parties involved.
  • Assisted in maintaining order during emergency situations, ensuring rapid response and efficient evacuation procedures.
  • Demonstrated cultural sensitivity while interacting with diverse populations both on-base and within surrounding communities.
  • Gathered evidence, processed crime scenes, and questioned witnesses and suspects.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Documented and organized security information accurately and efficiently.
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
  • Executed search and seizure operations in strict accordance with applicable laws and regulations.
  • Maintained 100% accountability of assigned equipment worth more than $2,000.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.

Education

Associate of Arts - General Studies

University of Phoenix, Axia
Phoenix, AZ

Skills

    • Customer Service
    • Problem-solving abilities
    • Active Listening
    • Critical Thinking
    • Conflict Resolution
    • Problem Resolution
      • Customer Relations
      • Money handling abilities
      • Physical Security
      • Weapons Handling
      • Traffic Control
      • Hazard analysis and risk control

Affiliations

  • Parent Teacher Association (PTA), registered nationally.
  • Family Readiness Group (FRG), U.S Army

Certification

The Artillery Order of Molly Pitcher , certified by the U.S. Field Artillery Association (USFAA) and the Air Defense Artillery Association (ADAA)

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Walmart
02.2024 - Current

Cashier

Loves Travel Stop
06.2021 - 12.2021

Manager on Duty

Dominos Pizza Inc.
01.2021 - 07.2021

Caregiving

10.2002 - 01.2021

Military Police

United States Army
01.2000 - 10.2002

Associate of Arts - General Studies

University of Phoenix, Axia

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RaiLynn Bolin