Fue Chi Thao
Wausau,WI
Summary
Dynamic and detail-oriented professional with extensive experience at Novonesis, excelling in quality assurance and defect identification. Proven ability to enhance production monitoring and implement corrective actions, ensuring high standards of workmanship. Recognized for methodical organization and strong documentation skills, contributing to efficient workflows and superior product quality.
Overview
14
14
years of professional experience
Work History
Quality Inspector
Novonesis
10.2021 - Current
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected outbound shipments and conducted random sampling of product quality.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Inspected product with accuracy, reporting problems or defects quickly.
- Identified and helped resolve non-conforming product issues.
- Collected samples during production and tested randomly to determine in-process product quality.
- Identified defects during cyclical checks.
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Identified and documented quality discrepancies for management to develop resolutions.
- Collaborated with production staff to establish and meet quality standards
- Inspected incoming and outgoing materials for accuracy and quality.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Utilized quality control software to track and analyze product data.
- Recorded inspection and test results on data sheets.
- Examined products for imperfections and defects.
- Provided technical support to production personnel.
- Followed safety protocols while handling hazardous materials.
- Trained other workers in inspection and testing procedures.
- Followed standard operating procedures for inspections and tests.
- Assisted in developing inspection and testing protocols.
- Operated and maintained testing equipment.
- Monitored product quality at all stages of production process.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Provided feedback to production team regarding product quality.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Production Worker
Hsu's Ginseng Enterprises
06.2018 - 07.2020
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Maintained organized work area by cleaning and removing hazards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Prepared reports and technical documentation of day-to-day production processes.
Customer Service Representative
Trig's Grocery T.A. Solberg & Assoc
01.2014 - 01.2017
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Trig's Grocery T.A. Solberg & Assoc
06.2013 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Production Worker
Abbyland
08.2011 - 07.2013
- Worked in production to improve efficiency.
- Packaged food items for shipment and organized orders for delivery.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Operated food production equipment safely and responsibly for quality output.
- Prevented illnesses and protected consumers by sanitized equipment using appropriate cleaning products following each shift.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Organized work to meet demanding production goals.
Education
High School Diploma -
West High
Wausau, WI06-2011
Skills
- Production monitoring
- Keen eye for detail
- Sampling methodologies
- Report reparation
- Methodical and organized
- Product inspection
- Reporting and documentation
- Defect identification
- Documentation skills
- Quality assurance
- SAP software
- Corrective actions
Timeline
Quality Inspector
Novonesis
10.2021 - Current
Production Worker
Hsu's Ginseng Enterprises
06.2018 - 07.2020
Customer Service Representative
Trig's Grocery T.A. Solberg & Assoc
01.2014 - 01.2017
Cashier
Trig's Grocery T.A. Solberg & Assoc
06.2013 - 01.2017
Production Worker
Abbyland
08.2011 - 07.2013
High School Diploma -
West High
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