Cynthia Fugate
Office
7348 Chatlake Dr Huber Heights,OH
Summary
Dynamic professional with a proven track record at VineBrook Homes LLC, and the other organizations I have worked at, excelling in organizational proficiency and customer satisfaction. Adept at managing utility inquiries, I leverage strong relationship-building skills to resolve issues effectively. Committed to enhancing operational efficiency and delivering exceptional service in fast-paced environments. Known for reliability and adaptability, consistently meeting changing needs while maintaining high standards. Adept at team collaboration, problem-solving, and delivering results through effective communication and organizational skills. Skilled in inventory management, data entry, and customer service, contributing to operational excellence and team success.
Overview
21
21
years of professional experience
Work History
Utility Clerk
VineBrook Homes LLC
07.2021 - 08.2025
- Processed utility work orders related to property management by contacting utility providers and transferring services to or from Company's name, change ownership, and/or account research
- Researched available providers in new markets to aid in onboarding new units
- Coordinates with providers to identify past due balances, service periods, and effective dates for service
- Communicates with residents via verbal and written communication to address utility inquiries
- Assists internal personnel with utility inquiries
- Maintains all necessary utility reports, spreadsheets, and apfiles
- Preforms audits on utility provider service areas to ensure system accuracy and provider coverage
- Problem solves escalated utility issues with providers, residents, and internal staff
- Maintained performances and dashboard service level agreements for assigned region
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Packer/Printer Operator
4Over (Started With Staffmark 10/17-2/18)
02.2018 - 06.2020
- Maintained a clean and organized work environment, promoting safety and productivity.
- Observed and helped new hire/temporary associates get started on the line
- Find jobs in the Batch List to view Quantities and due dates
- Unloaded printed job and moved to flatbed cutter
- Pulled up jobs on computer to log and cut on the flatbed cutter
- Maintained proper machine maintence on on both viewtech printer and Flatbed cutter
- Read and Comprehended job tickets
- Responsible for reading job tickets and filling out shipping lable
- Packed product getting cut on guillotine cutter
Fulfillment Team Member/Leader/Coaching Assistant
Manpower Temp Agency
05.2014 - 07.2017
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Maintained a safe and clean work environment by adhering to safety procedures and routinely organizing warehouse space.
- Observed and helped new temporary associates get started on the line
- Hand Collated
- Packaged direct shipment to customer
- Responsible for paperwork of line, clearance, reading job tickets, and filling out load tags fior shipment
- Ran shrink wrap machine round corner machine (manuel) and drill
- Loaded Saddle sticher
- Packed product coming off guillotine cutter
Receptionist/Customer Service Cashier
Dave Dennis Chrysler Jeep Dodge Ram
01.2005 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and filled client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Early Childhood Education
Sinclair Community College
Dayton, OHCertificate in Managing Cosmetology - Managing Cosmetology
Carousel Beauty College
Huber Heights, OH05-1995
High School Diploma -
W. E. Stebbins High School
Dayton, OH06-1992
Skills
- Organizational proficiency
- Cash handling expertise
- Filing systems
- Database entry
- Schedule and calendar management
- Mail handling
- Telephone etiquette
- Spreadsheet development
- Correspondence writing
Timeline
Utility Clerk
VineBrook Homes LLC
07.2021 - 08.2025
Packer/Printer Operator
4Over (Started With Staffmark 10/17-2/18)
02.2018 - 06.2020
Fulfillment Team Member/Leader/Coaching Assistant
Manpower Temp Agency
05.2014 - 07.2017
Receptionist/Customer Service Cashier
Dave Dennis Chrysler Jeep Dodge Ram
01.2005 - 05.2013
No Degree - Early Childhood Education
Sinclair Community College
Certificate in Managing Cosmetology - Managing Cosmetology
Carousel Beauty College
High School Diploma -
W. E. Stebbins High School
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