Fugawai Toganivalu
La'ie
Summary
Dynamic professional with a proven track record at Polynesian Cultural Center, excelling in customer engagement and cultural sensitivity. Demonstrated leadership in enhancing tour quality and performance standards, leveraging problem-solving abilities and teamwork. Proficient in English, adept at fostering educational and memorable experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seasiders Sports & Activities Service Worker
Brigham Young University Hawaii Campus
08.2024 - Current
- Utilized problem-solving skills to address complex student needs in the University gym effectively.
- Maintained an organized workspace, ensuring easy access to necessary gym tools and supplies for efficient task completion.
- Collaborated with co-workers to ensure optimal service quality for all customers.
- Facilitated smooth communication between students, coworkers, and management through clear verbal and written interactions.
Multi-Purpose Tour Guide
Polynesian Cultural Center, PCC
12.2023 - 08.2024
- Built personal relationships with guests to promote positive experiences at the Polynesian Cultural Center.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with co-workers to develop innovative strategies for improving overall tour quality and customer satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Cultural Performer - Fiji Village
Polynesian Cultural Center, PCC
08.2022 - 12.2023
- Improved overall performance quality through rigorous rehearsal schedules and dedicated practice sessions.
- Showcased exceptional versatility as a performer, mastering various instruments, dance styles, and vocal techniques to enhance every Fijian show.
- Facilitated post-show Q&A sessions with audience members interested in learning more about the cultural aspects of each performance, fostering deeper connections with guests.
- Educated guests on the historical and cultural significance of each performance piece, fostering greater appreciation for the art form.
Education
High School Diploma -
Adi Cakobau School
Nausori, Fiji 12-2020
Skills
- Customer engagement
- Tourism management
- Proficient in English
- Cultural sensitivity
- Strong leadership
- Educational tours
- Problem-solving abilities
- Multitasking
- Team collaboration
- Machinery operation
- Workplace Safety
Certification
- Best Policy Statement at the Model UN - Brigham Young Hawaii (2023)
- First Aid Certification (2024)
- Marketing Foundations: Analytics (2025)
Languages
Fiji
Native or Bilingual
English
Native or Bilingual
Timeline
Seasiders Sports & Activities Service Worker
Brigham Young University Hawaii Campus
08.2024 - Current
Multi-Purpose Tour Guide
Polynesian Cultural Center, PCC
12.2023 - 08.2024
Cultural Performer - Fiji Village
Polynesian Cultural Center, PCC
08.2022 - 12.2023
- Best Policy Statement at the Model UN - Brigham Young Hawaii (2023)
- First Aid Certification (2024)
- Marketing Foundations: Analytics (2025)
High School Diploma -
Adi Cakobau School
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