Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Fu'Jetta Green

Charlotte,NC

Summary

To be a dedicated sales leader able to drive performance and create initiatives furthering growth of the business. Demonstrated team building with innovated and critical thinking toward developing others success track.

Overview

Work History

TEAM MANGER/GOHEALTH

DEC 2020-PRESENT
  • Lead team 10-20 agents
  • Meet/exceed goal by monitoring agents KPIs and sales behavior
  • Hire agents and assist with onboarding
  • Improve call center operations
  • Present top sale skills by taking calls based on business need
  • Assist with development for new team managers/program managers
  • Administrative training for program to ensure process/procedures were synchronized to help improve performance overall
  • Provided tools to agents/leaders to help drive KPIs
  • Manage timecards/payroll, used comp plan to drive top tier agents' performance
  • Developed two MAE agents.

INTERIM TRAINER

APRIL 2020-DEC 2020
  • Trained onboarding new hires overseeing 15-30 agents
  • Assist with new training strategies and processes
  • Coached and developed agents for production.

SENIOR BENEFIT CONSULTANT

FEB 2019-APRIL 2020
  • Took inbound calls to assess consumers' needs and eligibility for Medicare products: Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Guided consumers through the enrollment
  • Met/exceeded goals and exemplified top tier performance by guiding other agents' development
  • Work on pilot programs to help contribute to upcoming changes in the company's process and platforms
  • Assist with training new hires to boost production success.

SENIOR UNDERWRITER/CONTRACTOR/PERMANENT

NOV 2012-JUNE 2018
  • Underwrite manual, automated conventional, agency, non-agency, high balance and streamline loans
  • Underwrite easy-Z close and Jumbo files
  • Review income, assets, credit report, and appraisals
  • Assess risk and provide decisions to benefit the bank/consumer in accordance with bank/government guidelines
  • Sign off on loan amounts up to $750K
  • Handled a pipeline of 4-6 loans daily.

BUSINESS SUPPORT QA SPECIALIST/BANK OF AMERICA

JAN 2012-SEPT 2012
  • Audit loans behind underwriters to verify decision accuracy based on the vendor's guidelines
  • Verified and analyzed documents reviewed from the customers contributed to underwriter's decision
  • Input notes of approval or disapproval of underwriters' decisions.

Education

No Degree - Business Administration, Finance

Grand Canyon University
Phoenix, AZ

Profession School of Real estate
01.2009

Loan Officer Licensed
01.2008

High School Diploma -

Mitchell High School
05.2002

Skills

  • Strong Microsoft skills
  • Performance Management
  • Organization/Planning
  • Data analysis
  • Training/development
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Sales Techniques
  • Salesforce Management
  • Project Management
  • Cross-Functional Teamwork

Timeline

TEAM MANGER/GOHEALTH

DEC 2020-PRESENT

INTERIM TRAINER

APRIL 2020-DEC 2020

SENIOR BENEFIT CONSULTANT

FEB 2019-APRIL 2020

SENIOR UNDERWRITER/CONTRACTOR/PERMANENT

NOV 2012-JUNE 2018

BUSINESS SUPPORT QA SPECIALIST/BANK OF AMERICA

JAN 2012-SEPT 2012

No Degree - Business Administration, Finance

Grand Canyon University

Profession School of Real estate

Loan Officer Licensed

High School Diploma -

Mitchell High School

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Fu'Jetta Green