FULGENCE MILLATANGAR
Houston,USA
Summary
IT System Analyst with strong technical experience across Microsoft 365, Azure AD, and Windows environments. Skilled in system administration, network, and user access management. Known for efficient problem-solving, timely incident response and maintaining high service reliability across enterprise systems
Overview
7
7
years of professional experience
Work History
IT System Analyst
Acuren Inspection Inc
Tomball, TX
03.2024 - Current
- Manage and maintain Active Directory (on-premises and Azure AD), Microsoft 365 products, and access control.
- Monitor alerts in Microsoft 365 Security & Compliance Center and respond to unusual activity
- Apply security patches, and perform endpoint hardening.
- Support incident triage, isolating compromised devices and restoring access
- Provide Tier 2/3 support for system-level security and network issues.
IT Support Specialist
GlaxoSmithKline Pharmaceuticals
Rockville, MD
09.2019 - 10.2023
- Managed over 1,000 service tickets with accurate documentation and fast resolution.
- Improved setup procedures, reducing equipment configuration time by 20%.
- Maintained a 99% user satisfaction rate through effective troubleshooting and support
- Trained users on hardware and software best practices
Production Supervisor
La Pasta Inc
Silver Spring, MD
12.2018 - 09.2019
- Supervised daily operations, improving output by 15% through enhanced process oversight.
- Led quality inspections that reduced product defects by 25%.
- Conducted regular meetings to discuss performance and project progress.
- Trained new employees on the proper use of machinery and safety protocols.
Education
Associate of Applied Science - Cybersecurity
Montgomery College
Rockville, MDBachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Microsoft 365 management and migration
- Active Directory (on-prem and Azure AD)
- Network security (firewall, IDS/IPS, VPN)
- Wireshark, Nmap, Metasploit and PowerShell
- Incident response and root cause analysis
- Identity and access management
- Technical troubleshooting and problem-solving
Languages
French English
Timeline
IT System Analyst
Acuren Inspection Inc
03.2024 - Current
IT Support Specialist
GlaxoSmithKline Pharmaceuticals
09.2019 - 10.2023
Production Supervisor
La Pasta Inc
12.2018 - 09.2019
Associate of Applied Science - Cybersecurity
Montgomery College
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University