Fulisia Falaniko
Salt Lake City,UT
Summary
Talented Partner with 10 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Partner Center Associate
Davinci Virtual
01.2024 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Communicate between partner centers and clients regarding current mail being delivered to their virtual office.
- Respond to clients in a timely manner regarding urgent information they needed to retain from the partner center.
- Quote accurate pricing for mail forwarding, mail scanning, or mail checks.
Team Lead
Davinci Virtual
01.2023 - 01.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Virtual Receptionist
Davinci Virtual
08.2021 - 01.2023
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Demonstrated adaptability and resourcefulness while navigating unexpected technical issues, maintaining professionalism and focus on providing exceptional service to callers.
- Enhanced internal communication by promptly forwarding urgent messages or requests to the appropriate personnel within the organization.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
Receptionist
Volvo Group
01.2018 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Receptionist
SkyWest Airlines
03.2015 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Science - Accounting
Western Govern University
Salt Lake City11.2025
Skills
- Customer Relationship Building
- Marketing
- Performance Analysis
- Knowledgeable in [Software]
- Creative and Critical Thinking
- Client Representation
Timeline
Partner Center Associate
Davinci Virtual
01.2024 - Current
Team Lead
Davinci Virtual
01.2023 - 01.2024
Virtual Receptionist
Davinci Virtual
08.2021 - 01.2023
Receptionist
Volvo Group
01.2018 - 01.2021
Receptionist
SkyWest Airlines
03.2015 - 01.2018
Bachelor of Science - Accounting
Western Govern University
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