Fulisia Leupolu
Honolulu
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Positive and upbeat, also being successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Service Staff
Catholic Social Services Alaska
Anchorage
02.2023 - Current
- Greeted guests upon arrival and assisted with check-in process.
- Answered phone inquiries regarding availability of accommodations and rates.
- Consistently met daily performance goals set by management team members.
- Provided food, clothing, hygiene products, and other resources to homeless individuals.
- Created detailed reports of client interactions for the shelter administrators.
- Familiarized myself with local resources available to homeless persons.
- Developed relationships with community organizations that could provide additional support services for clients.
- Collaborated with other volunteers on special projects focused on helping the homeless population.
- Educated members of the public about homelessness through various outreach programs.
- Supported efforts by local law enforcement officers aimed at reducing public nuisance caused by homelessness.
- Maintained records of donations received as well as expenses incurred while providing services.
- Observed health protocols such as wearing PPE when interacting with clients or working in communal areas.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Guided clients through transition to independent living within community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Made referrals to utilize community resources for resident's needs.
- Maintained accurate records and documented client data in company databases.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
Security Guard
Phoenix Protective Corp
Anchorage
06.2022 - 10.2022
- Conducted daily security patrols of assigned areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored security cameras to identify and respond to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Front Desk Receptionist
Alaska Cleaners
Anchorage
05.2022 - 06.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone in a professional manner.
Security Guard
Allied Universal
Honolulu
03.2022 - 05.2022
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
Dispatcher/Customer Service
Jan-Guard Hawaii Inc.
Honolulu
11.2021 - 02.2022
- Received and dispatched calls for emergency services.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, accidents or other traffic and transportation situations.
- Tracked changes in computer system to keep records current and accurate.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Investigated and resolved customer and vendor issues to retain business.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Documented services performed, operations information and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
Front Desk Receptionist
Matailupevao Leupolu Law Firm
Pago Pago
06.2014 - 06.2018
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Scheduled space or equipment for special programs, meetings and conferences.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
College Degree in Criminal Justice -
American Samoa Community College
Pago Pago12.2020
High school diploma -
Samoana High School
Pago Pago, AS06.2018
Skills
- Security
- Administrative Experience
- CCTV
- Microsoft Powerpoint
- Writing Skills
- Typing
- Microsoft Excel
- Microsoft Word
- Data Entry
- Guest Orientation
- Basic accounting
- First Aid Training
- Documentation And Reporting
- Issue Resolution
- Computer Skills
- Inventory Monitoring
- Detail Oriented
- Knowledge of local area
- English
- Leadership
- Front Desk
- Time Management
- Computer Operation
- Guest Relations
- Complaint Handling
- Information Protection
- Event Planning
- Office Administration
- File Organization
- Clerical Support
- Office Organization
- Mail Sorting
- Appointment confirmation
- Mail distribution
- Spreadsheet tracking
- Verbal and written communication
- Telephone Etiquette
- Hospitality services
- Customer assistance and interaction
- Active Listening
- Adaptability
- Attention to Detail
- Teamwork and Collaboration
- Customer service
- Report writing
- Microsoft Office
- First aid training
Certification
Guard Card
CPR Certification
Languages
- English, Fluent
- Samoan, Fluent
Timeline
Guest Service Staff
Catholic Social Services Alaska
02.2023 - Current
Security Guard
Phoenix Protective Corp
06.2022 - 10.2022
Front Desk Receptionist
Alaska Cleaners
05.2022 - 06.2022
Security Guard
Allied Universal
03.2022 - 05.2022
Dispatcher/Customer Service
Jan-Guard Hawaii Inc.
11.2021 - 02.2022
Front Desk Receptionist
Matailupevao Leupolu Law Firm
06.2014 - 06.2018
College Degree in Criminal Justice -
American Samoa Community College
High school diploma -
Samoana High School
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